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- Tasks: Lead the team to ensure a smooth store operation and excellent customer service.
- Company: Join M&S, a dynamic and inclusive retail leader.
- Benefits: Enjoy 20% discount, competitive holidays, and flexible working options.
- Why this job: Be part of a team that brings magic to customers every day.
- Qualifications: Strong communication skills and a good understanding of retail operations.
- Other info: Access to wellbeing support and opportunities for personal development.
The predicted salary is between 30000 - 42000 £ per year.
This is a Full time position and requires flexibility for opening and closing times. Any hours between 00:00 and 6am will be paid on a premium rate.
Purpose of the Shift Lead
- Lead the fill operation, delivering a sales floor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across all areas of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model for great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
What's in it for you?
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days.
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- WorkLife options, including 4-day working week or 9-day fortnight.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Your Profile:
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Shift Lead, Blackrock employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead, Blackrock
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the Shift Lead role, especially around teamwork and customer service. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your flexibility! Since the role requires working odd hours, be ready to discuss your availability and willingness to adapt. Highlight any previous experience where you've successfully managed shifts or worked in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Shift Lead, Blackrock
Some tips for your application 🫡
Show Your Flexibility: Since this role requires flexibility for opening and closing times, make sure to highlight your availability in your application. We want to see that you're ready to take on those early shifts or late nights!
Emphasise Teamwork: As a Shift Lead, you'll be coordinating a team, so it's crucial to showcase your teamwork skills. Share examples of how you've worked well with others in the past and contributed to a positive atmosphere.
Highlight Customer Service Skills: Customer service is key in this role, so don’t forget to mention any relevant experience you have. We love candidates who can demonstrate their ability to provide exceptional service and create a welcoming environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team at M&S!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead at Blackrock. Familiarise yourself with the operational processes, customer service expectations, and how to effectively allocate resources. This will help you answer questions confidently and show that you're ready to take on the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach colleagues and drive productivity. Prepare examples from your past experiences where you've successfully led a team or improved operations. Highlight your ability to create an inclusive team atmosphere and model great customer service.
✨Demonstrate Flexibility and Adaptability
Since the role requires flexibility for opening and closing times, be ready to discuss your availability and how you handle changes in schedule. Share instances where you've adapted to unexpected situations or managed multiple tasks efficiently.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.