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- Tasks: Lead the development of innovative loyalty programmes for Financial Services.
- Company: Join Marks & Spencer, a leader in retail innovation and customer experience.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team committed to inclusivity and positive change.
- Why this job: Shape the future of loyalty while making a real impact on customer satisfaction.
- Qualifications: Experience in loyalty, strategic thinking, and strong analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
As a Senior Proposition Manager, you will support the development of the loyalty agenda for Financial Services across all our products and services, helping to shape the propositions, measurement frameworks and overseeing end to end execution to ensure we delight and reward customers, strengthening brand sentiment, while driving incremental sales.
You will deliver bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme. You will partner with a variety of stakeholders across the business (including key relationships with Sparks and the Data / Analytics / AI team).
What you'll do
- Lead the end‑to‑end digitisation of Club Rewards, shaping the future FS loyalty proposition and accelerating digital adoption across the customer base in partnership with Bank, D&T, Sparks and FS teams.
- Own strategic alignment for the migration of credit card loyalty to Salesforce, ensuring customer value, journey impacts and propositional considerations are embedded throughout delivery and transition.
- Deliver sustainable, insight‑led loyalty economics, leading commercial modelling of rewards, missions and perks to balance long‑term affordability with compelling customer value.
- Define and support the 2027 loyalty funding and point value strategy, working with Commercial and the Bank to meet financial targets while protecting customer trust and proposition integrity.
- Own the FS loyalty backlog and prioritisation, driving cross‑partner delivery of high‑impact initiatives that maximise engagement, improve journeys and deliver commercial return.
Who you are
- Passionate about all things customer with experience in Loyalty, proposition strategy or commercial.
- Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making.
- Analytical and able to underpin and drive decisions with data and insight.
- Influential communicator and stakeholder manager, able to adapt communication style to influence senior leaders, technical teams, and commercial stakeholders alike.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Proposition Manager employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Proposition Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and goals, especially around customer loyalty and proposition strategy.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help shape the future of their loyalty programme. Keep it concise and impactful to grab their attention.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Proposition Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in loyalty and proposition strategy. We want to see how your skills align with the Senior Proposition Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision making, be sure to include examples of how you've used analytics in past roles. We love seeing candidates who can back up their strategies with solid insights!
Communicate Clearly: As an influential communicator, it’s important to demonstrate your ability to adapt your communication style. Use clear and concise language in your application to show us you can engage with various stakeholders effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Marks & Spencer
✨Know Your Propositions
Before the interview, dive deep into the company's loyalty programmes and financial services. Understand how they shape customer experiences and what makes them unique. This knowledge will help you discuss how your experience aligns with their goals.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples where you've used data to drive decisions in loyalty or proposition strategy. Highlight your ability to analyse insights and how they influenced your previous projects, especially in terms of customer engagement and commercial outcomes.
✨Communicate Effectively
Practice adapting your communication style to different audiences. Since you'll be working with various stakeholders, demonstrate your ability to influence senior leaders and collaborate with technical teams. Use clear, concise language and be ready to explain complex concepts simply.
✨Demonstrate Strategic Thinking
Think about how you can contribute to the long-term vision of the loyalty programme. Prepare to discuss your strategic approach to aligning initiatives with business objectives, particularly around customer value and journey improvements. Show that you can think beyond immediate tasks.