At a Glance
- Tasks: Lead the product strategy for M&S.com, enhancing customer journeys and web capabilities.
- Company: Join M&S, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in a dynamic digital landscape.
- Why this job: Shape the future of retail while making a real impact on customer experiences.
- Qualifications: Proven product management experience with strong analytical and communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Join our Digital Product team as a Senior Product Manager – Web Experience Enablement and play a critical role in shaping the future of M&S.com. You’ll own the end-to-end product strategy for our web experience platform, leading the evolution of our technology to deliver a dynamic, resilient and increasingly personalised customer journey. Working across a complex ecosystem of teams and stakeholders, you’ll turn customer insight and commercial goals into impactful product outcomes that power one of M&S’s key growth channels.
What you’ll do
- Own and deliver the end-to-end product strategy and roadmap for Web Experience Enablement, balancing customer, commercial and technology priorities.
- Translate customer needs, data insights and market trends into clear, prioritised product plans that drive measurable value.
- Lead cross-functional collaboration across Technology, Data, UX and commercial teams to deliver scalable and sustainable web capabilities.
- Act as the voice of the customer, using experimentation, benchmarking and analytics to continuously optimise the online experience.
- Drive product-led ways of working, leading agile delivery, managing dependencies and ensuring successful outcomes across multiple teams.
Who you are
- Significant experience in product management, with a track record of delivering complex digital products from strategy through to launch and optimisation.
- Strong technical understanding, with the ability to work confidently across engineering, data and platform teams.
- Excellent stakeholder management and communication skills, with the ability to influence at all levels.
- Proven experience leading teams in an agile environment, balancing speed to market with long-term sustainability.
- A customer-first, data-driven mindset, with strong analytical skills and the ability to identify opportunities, risks and trade-offs.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Senior Product Manager employer: Marks & Spencer
At M&S, we pride ourselves on being an inclusive and innovative employer, offering a dynamic work environment where your contributions as a Senior Product Manager will directly shape the future of our web experience platform. With competitive benefits such as a generous colleague discount, tailored training, and strong family policies, we are committed to supporting your professional growth while ensuring a healthy work-life balance in a fast-paced, purpose-driven culture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at M&S. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff. Dive deep into M&S’s web experience and think about how you can contribute. Show us you’re not just another candidate but someone who gets our vision.
✨Tip Number 3
Practice your storytelling skills! Be ready to share your past experiences in product management. We want to hear how you’ve tackled challenges and delivered results – make it engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at M&S.
We think you need these skills to ace Senior Product Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience in product management and how it aligns with the web experience platform. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of successful projects you've led. Use metrics to demonstrate your impact, especially in areas like customer satisfaction and product optimisation. We love numbers that tell a story!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who fits into our inclusive and dynamic culture. Share what excites you about the role and how you can contribute to our mission at M&S.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer
✨Know Your Product Inside Out
Before the interview, dive deep into M&S's web experience platform. Understand its current features, strengths, and areas for improvement. This will not only show your genuine interest but also help you articulate how your experience aligns with their product strategy.
✨Prepare for Cross-Functional Collaboration Questions
Given the role's emphasis on working across various teams, be ready to discuss your past experiences in leading cross-functional projects. Have specific examples that highlight your stakeholder management skills and how you’ve successfully navigated complex team dynamics.
✨Showcase Your Data-Driven Mindset
M&S values a customer-first, data-driven approach. Be prepared to discuss how you've used data insights to inform product decisions in the past. Bring examples of how you've identified opportunities or risks through analytics and how that shaped your product outcomes.
✨Demonstrate Agile Leadership Experience
Since the role requires leading teams in an agile environment, share your experiences managing agile delivery. Discuss how you balanced speed to market with long-term sustainability, and be ready to explain your approach to managing dependencies across multiple teams.
