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For Companies At a Glance
- Tasks: Create stunning visual displays and enhance the shopping experience for customers.
- Company: Join M&S, a brand that celebrates individuality and diversity.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a team that values creativity and customer connection.
- Qualifications: Experience in visual merchandising and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Stylist
Work Pattern
- Sunday: 06:00–12:00
- Wednesday: 06:00–12:00
- Thursday: 06:00–12:00
- Friday: 06:00–12:00
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal Window implementation.
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
- Work alongside C&H colleagues to ensure correct implementation of POS each season.
- Serve customers efficiently and brilliantly well – on the shop floor and at service points.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Comprehensive Styling skills which can be applied across instore visual elements and windows.
- Strong knowledge of Visual Merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Visual Merchandising- Leamington Shopping Park - Royal Leamington Spa, Warwickshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Visual Merchandising- Leamington Shopping Park - Royal Leamington Spa, Warwickshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering a great shopping experience, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your creativity! As a Customer Assistant in Visual Merchandising, you'll need to demonstrate your styling skills. Bring along a portfolio or examples of your work to impress the hiring team with your eye for detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the M&S family.
We think you need these skills to ace Customer Assistant - Visual Merchandising- Leamington Shopping Park - Royal Leamington Spa, Warwickshire
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your unique self shine through! We want to see your individuality and how it aligns with our values at M&S. Don't be afraid to share a bit about your background and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight your experience in visual merchandising and customer service, and show us how you can deliver that 'best in town' shopping experience we pride ourselves on.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you'd be a great fit for the team. Remember, attention to detail is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know Your Visual Merchandising Stuff
Make sure you brush up on your visual merchandising principles before the interview. Be ready to discuss how you would style mannequins and implement seasonal window displays. Showing that you understand the importance of presentation standards will definitely impress them!
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to meet a customer's needs. M&S values putting customers first, so demonstrating your commitment to this will be key.
✨Be Ready to Discuss Feedback
Since the role involves sharing feedback with colleagues, come prepared to talk about how you've received and acted on feedback in previous roles. Highlighting your openness to improvement and collaboration will show that you're a team player.
✨Understand M&S's Values
Familiarise yourself with M&S's mission and values. They want someone who aligns with their commitment to individuality and customer experience. Being able to articulate how your background and skills fit into their culture will set you apart from other candidates.
