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For Companies At a Glance
- Tasks: Lead Financial Services initiatives and drive strategic solutions for customer journeys.
- Company: Join M&S, a forward-thinking retailer transforming the industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Inclusive culture with strong support for personal and professional growth.
- Why this job: Be part of a dynamic team making impactful changes in retail.
- Qualifications: Experience in managing complex programmes and engaging senior stakeholders.
The predicted salary is between 60000 - 75000 £ per year.
We are seeking an experienced Programme Manager to lead Financial Services initiatives within the FH&B Transformation activity. This role will act as the day-to-day FS lead, ensuring seamless coordination across all FH&B workstreams, driving delivery of strategic solutions, and supporting innovation in customer financial journeys.
What you'll do
- Own and lead the FH&B Financial Services workstream as the single point of accountability.
- Work closely with other FH&B workstream leads to ensure plans are aligned and delivery is integrated.
- Manage the full programme lifecycle from discovery and business case development through to governance and delivery.
- Engage and manage stakeholders at all levels including Executive Committee, supporting clear decision making.
- Deliver practical change by overseeing planning, risks and dependencies and working with Digital, Technology and third party teams.
Who you are
- Proven experience managing complex transformation programmes from inception through to delivery, with Financial Services experience desirable.
- Strong programme management capability including governance, delivery frameworks, financial acumen and risk management.
- Able to operate confidently at pace and under ambiguity, anticipating issues, managing escalations and driving practical solutions.
- Skilled in senior stakeholder engagement up to Executive Committee level, with strong facilitation and communication skills.
- Experience working with third party vendors and matrix teams, with desirable exposure to credit initiatives, customer journeys and workshop based delivery.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Programme Manager - 12 Mo FTC employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - 12 Mo FTC
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to programme management and financial services. We recommend using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your past projects, highlight how you managed stakeholders and delivered results. This will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there.
We think you need these skills to ace Programme Manager - 12 Mo FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing complex transformation programmes, especially in Financial Services. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Stakeholder Skills: Since this role involves engaging with stakeholders at all levels, it’s crucial to demonstrate your communication and facilitation skills. Share examples of how you've successfully managed relationships and driven decision-making in previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications. We appreciate a well-structured application that gets straight to the heart of your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Programme Management Inside Out
Make sure you brush up on your programme management skills, especially around governance and delivery frameworks. Be ready to discuss specific examples from your past experiences where you've successfully managed complex transformation programmes, particularly in Financial Services.
✨Engage with Stakeholders Like a Pro
Prepare to showcase your ability to engage and manage stakeholders at all levels. Think of instances where you've facilitated discussions or made decisions that impacted senior leadership. This will demonstrate your strong communication skills and your capability to operate confidently under pressure.
✨Anticipate Challenges and Solutions
Since the role involves managing risks and dependencies, come prepared with examples of how you've anticipated issues in previous projects. Highlight your problem-solving skills and how you’ve driven practical solutions in ambiguous situations.
✨Showcase Your Collaborative Spirit
This position requires working closely with various teams, including third-party vendors. Be ready to discuss how you've successfully collaborated with matrix teams in the past, especially in relation to customer journeys and workshop-based delivery. This will show that you're a team player who can drive integration across workstreams.