Product Manager - Customer Order

As the Customer Order Product Manager, you'll holistically lead the product management process from research, product planning and build, through to launch and implementation of a diverse and highly sophisticated system, through prioritisation and formulation of strategic goals. You'll be working as part of a team and contributing into a wider programme, creating scalable API based services which will be used across M&S's selling channels and enterprise wide, critical to our technology transformation.

We are looking for someone that has experience in leading products teams through shaping product visions/strategy, execution of API based services and demonstrating business and customer impact.

What you’ll do:

• Lead the product development of the domain team, where you will be building transformational capabilities to be used across all of M&S.
• Work collaboratively across M&S, particularly with the wider product team, technology delivery, and engineering.
• Contribute into wider programme(s), refining the product roadmap, communicating it to wider teams and partners on a periodic basis.
• Translate business goals, user needs and technology transformation into a forward looking product roadmap.
• Identify and champion new opportunities across M&S's digital selling channels.
• Accountable for the prioritisation of a backlog of work balancing requirements, optimising existing features, removing technical debt, and identifying quick wins vs pivotal initiatives.
• Lead the business readiness for your features, collaborating closely with all parties involved to clearly communicate what will be released and when.
• Assume shared accountability for the operational health of your product, reporting on agreed performance metrics.

Who you are:

• Experience with successfully designing and delivering strategies and roadmaps, through to product launch and optimisation.
• Ideally, ecommerce experience in building and launching various APIs, including API-based products and services.
• Excellent analytical and logical approach to problem solving.
• Superb communication and experience translating technical terms to partners/stakeholders, both technical and non-technical.
• Proficiency in understanding interactions between technology systems and understanding of key technology health metrics (i.e. uptime, SLOs).
• Proven successful delivery in an Agile software environment to deliver customer-led outcomes.

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Discretionary bonus schemes linked to your performance and ours.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.