At a Glance
- Tasks: Lead and develop a high-performing team of Policy Specialists while driving operational excellence.
- Company: Join M&S, a forward-thinking retailer committed to quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Inclusive culture with opportunities for personal growth and community support.
- Why this job: Be part of a dynamic team transforming retail and making a real impact.
- Qualifications: Strong leadership and HR knowledge with a customer-focused approach.
The predicted salary is between 50000 - 60000 £ per year.
Your key accountabilities will include:
- Lead, coach and develop a team of Policy Specialists, creating a high-performing, engaged and inclusive team culture.
- Drive strong operational performance across the service, ensuring SLAs are consistently met and call quality and efficiency measures are delivered.
- Manage resource planning and scheduling to ensure the right support is in place across all operating hours.
- Identify trends, risks and opportunities through data and insight, using these to continuously improve processes, service delivery and customer experience.
- Build strong relationships with business partners across the business, ensuring feedback is captured and translated into meaningful improvements.
Your skills will include:
- Strong leadership experience, with a track record of managing and developing high-performing teams.
- Solid HR knowledge, including employment policy, case management or generalist experience.
- Customer-focused approach, with excellent listening skills and the ability to understand and respond to business needs.
- Confident coach, able to develop capability and support others to deliver high-quality, balanced advice.
- Strong organisational, communication and business partner management skills, with the ability to adapt in a fast-paced environment.
What’s in it for you?
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Policy Specialist Manager employer: Marks & Spencer
At Marks & Spencer, we pride ourselves on fostering a dynamic and inclusive work environment where every employee can thrive. As a Policy Specialist Manager, you will lead a talented team while enjoying competitive benefits such as a generous colleague discount, flexible holiday options, and comprehensive wellbeing support. Join us in shaping the future of retail, where your contributions will be valued and your professional growth is a priority.
StudySmarter Expert Advice🤫
We think this is how you could land Policy Specialist Manager
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Marks & Spencer!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Marks & Spencer.
We think you need these skills to ace Policy Specialist Manager
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Marks & Spencer. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Marks & Spencer and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Marks & Spencer. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Marks & Spencer's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Marks & Spencer
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Marks & Spencer.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Marks & Spencer will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Marks & Spencer and how you would contribute to adapting HR strategies.
