At a Glance
- Tasks: Lead the design and operation of enterprise endpoint-management platforms for a diverse retail environment.
- Company: Join Marks & Spencer, a forward-thinking retailer committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a dynamic team driving change in the retail industry.
- Why this job: Make a real impact by transforming device management and enhancing colleague experiences.
- Qualifications: Proven leadership in endpoint technology with strong technical expertise in Microsoft Intune and security.
The predicted salary is between 66150 - 80850 £ per year.
As the Device Platform Engineering Manager, you will own and be responsible for the engineering and service for all enterprise, end user devices and the endpoint management platforms across a multi-site, device-diverse Retail estate. This will include the endpoint management platform and device roadmap, engineering backlog, aligned to business priorities, target architecture and agreed engineering and service standards. You will lead and develop a high-performing team, including managed service partners, to standardise, secure and continuously improve endpoint engineering, operations and management services. The role will deliver secure, reliable, low-friction device experiences for colleagues across Stores, Distribution Centres and Support Centre offices.
Drive transformation targeting a standard, unified endpoint management capability and operating model, shifting the organisation from location/device-specific ownership to a one platform view across the estate, with clear guardrails for configuration, policy, packaging, deployment and lifecycle practices. You will be the platform owner, not just an endpoint admin. A people leader, not just a technical specialist. A retail / frontline service designer, not just an office-device manager.
What you'll do
- Lead the design, build, testing and operation of enterprise endpoint-management platforms, owning the roadmap, backlog, engineering standards and technical change governance.
- Define standard endpoint-management patterns, provisioning, policy, application deployment, upgrade and lifecycle practices to enable secure, low-touch and supportable device experiences across all environments.
- Own the endpoint security, compliance and control posture across configuration, encryption, firewall, antivirus, patching, hardening, baseline enforcement, reporting and remediation.
- Ensure service stability and operational health by using analytics, reporting and rollout discipline to improve device experience, resilience, vulnerability management and continuous service improvement.
- Lead and develop a multidisciplinary endpoint capability, working cross-functionally with product, security, architecture, service, operations, vendors and partners to deliver business outcomes, quality and cost optimisation.
Who you are
- Proven experience leading enterprise endpoint or workplace technology platforms at scale, with accountability for roadmap, delivery, service health, security, quality and engineering standards.
- Strong technical expertise across Microsoft Intune, MECM, Autopilot, co-management, Windows device management, policy and compliance design, software deployment, patching and endpoint-security controls.
- Ability to define the target technical end state and deliver a secure, scalable and cost-effective route to standardised endpoint management across mixed device and operating environments.
- Experience operating in complex, frontline-heavy or multi-site environments, including shared devices, kiosks, tablets, mobile devices, operational endpoints and office-based colleague devices.
- Strong leadership and stakeholder-management capability, with experience leading engineers, vendors and virtual teams, driving service ownership, change discipline, analytics-led improvement and delivery through others.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Platform Engineering Manager - Device Management employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Engineering Manager - Device Management
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Marks & Spencer values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Marks & Spencer might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Marks & Spencer!
✨Direct Apply to Marks & Spencer
Let's not forget to apply directly through the Marks & Spencer website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Platform Engineering Manager - Device Management
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Marks & Spencer.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Marks & Spencer. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Marks & Spencer
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
