At a Glance
- Tasks: Support the onsite merchandising team to enhance the online customer experience.
- Company: Join M&S, a leading retailer with a strong sense of purpose and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and 24/7 wellbeing support.
- Other info: Opportunity to work in diverse teams and develop your career.
- Why this job: Be part of an exciting, fast-paced environment and make a real impact.
- Qualifications: Passion for online retail, attention to detail, and good analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Description
What's in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
What you'll do
The role of Onsite Trading Assistant is to support the onsite merchandising team in delivering a world class online customer experience, across our UK & ROI markets, in line with the set commercial objectives and digital strategy.
Managing the delivery of the customer experience across all channels including web, tablet, mobile and app.
This is an exciting role in a fast-paced environment and a candidate with a high level of self-motivation and drive who is happy to manage multiple priorities and deliver to a high standard.
- Support day to day trade for your BU’s
- Review the website (site merchandising) daily to ensure we are presenting the best customer experience to our customers across all devices
- Planning and executing key campaign and promotional events on site
- Weekly trade notes - monitor and analyse key web analytics to make recommendations to improve the customer journey
- Collaborate with the M&S Chennai Site Merchandising team to deliver the customer journey and on-site experience to quality standards and timelines
- Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximizes conversion and aligns with commercial and marketing objectives.
From DLPs, navigation and PLP merchandising across web and app.
- Fortnightly analytic report to improve a particular area of the site. Share and present to the team, and actions completed in a timely manner
- Identify opportunities for customer journeys, products, and development
Who you are
- Passion for online, willingness and desire to learn new things with a can-do attitude and a drive to do the right thing for the customer
- Attention to detail is a must
- Ability to prioritise workload, plan and work to deadlines
- Ability to work across larger teams and to work alone
- Ability to analyse and report information
- Good level of Microsoft Office skills
- Everyone's Welcome
We are ambitious about the future of retail.
We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We’re transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-CA1
Online Trading Assistant (FTC until March 2027) employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Online Trading Assistant (FTC until March 2027)
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Marks & Spencer are looking for when hiring for a Online Trading Assistant (FTC until March 2027).
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Marks & Spencer for the Online Trading Assistant (FTC until March 2027), a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Marks & Spencer as a Online Trading Assistant (FTC until March 2027), rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Marks & Spencer’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Online Trading Assistant (FTC until March 2027).
We think you need these skills to ace Online Trading Assistant (FTC until March 2027)
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Marks & Spencer, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Marks & Spencer's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Marks & Spencer. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Marks & Spencer
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Marks & Spencer uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Marks & Spencer. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
