If you’re 18-24 years old with an ambition to get to the first step of the M&S leadership ladder the Not Just Any Career scheme could be the perfect place to start. This opportunity starts with giving you the right foundations as a Customer Assistant building the skills, experience and confidence that can help shape your future career at M&S.
As a Customer Assistant, you'll learn how to deliver great service, support customers and help our stores run smoothly, the M&S way. Your initial training will provide you everything you need to know about how we work at M&S over a 12 week period..
Once you’ve successfully completed your Customer Assistant training, you’ll have regular check-ins with your line manager to help you grow and explore future opportunities. From there, you’ll have the chance to apply for Shift Lead training, where you’ll build the skills and confidence required to take the next step towards becoming a M&S Retail Leader. This includes developing around leading self, operational excellence, service and trading safely.
As part of the Not Just Any Career community, you’ll benefit from:
•A dedicated support network of colleagues on the same development journey.
•Career conversations and Q&A sessions with leaders across M&S.
•Beyond the store insights sessions, helping you discover other areas of the business and how they support our stores.
Whether you’re starting your career or looking for a new challenge, Not Just Any Career offers the opportunity to learn, grow and build a future with M&S.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Not Just Any Career - Manchester Area employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
