Senior Programme Manager (Marketing Transformation) - London, Greater London

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Responsible for running the planning, execution, and governance of the transformation programme within the Marketing function. This role ensures delivery of measurable outcomes aligned to business objectives and supports the implementation of a robust governance framework to track progress, manage risks, and report effectively to relevant sponsors.
• Run the end-to-end delivery of the Marketing Transformation programme, ensuring alignment with strategic business objectives.
• Define programme scope, goals, deliverables, and timelines in collaboration with stakeholders.
• Coordinate multiple workstreams with Online, Digital & Tech & Foods.
• Develop and embed a governance framework to ensure structured programme oversight, decision-making, and risk management.
• Establish and maintain reporting and meeting cadences to track progress and escalate issues proactively.
• Lead programme meetings and ensure timely submission of progress reports, investment updates, and performance metrics.
• Manage senior stakeholders across Marketing, IT, Finance, Online and external partners to ensure alignment, buy-in, and collaboration.
• Facilitate change management by working closely with impacted teams to ensure successful adoption of new processes, tools, and ways of working.
• Identify programme-level risks and dependencies, implement mitigation strategies, and ensure resource allocation is aligned with priorities.
• Manage programme budgets, including supplier-spend, ensuring cost-effectiveness and value delivery.
• Timely delivery of programme milestones against scope and budget.
• Clear and transparent reporting with no surprises.
• Demonstrable improvements in marketing effectiveness, efficiency, and capability as per business cases.

Who you are

• Proven experience managing complex, cross-functional transformation programmes (ideally in Marketing, Digital or Commercial BUs).
• Strong understanding of marketing operations, technology, and data-driven decision-making.
• Expertise in programme governance, project management methodologies (e.g., Agile, Waterfall, Prince2), and reporting frameworks.
• Excellent communication, facilitation, and stakeholder management skills. Demonstrated ability to manage ambiguity, drive clarity, and lead change.
• Professional qualification in Programme / Project Management (e.g., MSP, PMP) would be desirable.
• Familiarity with marketing platforms (e.g. Adobe, HubSpot) and data tools (e.g. Power BI) would be an advantage.
• Experience working with external consultants or marketing agencies.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.