Marketing Samples Manager - London, Greater London

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

What’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

The Marketing Samples Manager leads the end-to-end strategy and operations of all physical product samples across Fashion Home & Beauty Marketing. Responsible for ensuring every sample is accurately tracked, efficiently circulated, and available to key teams, this role is central to enabling timely product launches, campaigns, and to support our social and PR growth.

• Review and transform sample process- develop and implement scalable sample management processes to support business growth.
• Partner with senior stakeholders to forecast sample volumes and prioritise key activities (seasonal launches, campaigns, PR/social media events, celebrity ambassador/influencer dressing & gifting).
• Identify opportunities to improve efficiency through system enhancements, automation, or workflow redesign.
• Lead on sustainability initiatives, optimising sample reuse, recycling, and responsible disposal.
• Reposition role of samples in the Marketing department as a critical enabler (lead cultural change around sample management).
• Act as the key liaison between Buying, Merchandising, Studio, PR/Social, and Marketing teams to ensure sample alignment with business calendars.
• Work closely with the product photography team to support delivery and return of samples for hybrid shoots.
• Support PR/Social team with event resource where required (in house studio shoots, content shoots, display samples, goodie bags, attendee dressing etc).
• Work closely with Marble Arch Showroom Manager to align processes and identify synergies/process improvements.
• Provide visibility of sample status and priorities through reporting and dashboards.
• Manage and mentor a team of ITG marketing executives, fostering a high-performance, accountable & collaborative culture.
• Champion operational excellence and encourage proactive problem-solving.

Who you are

• Proven experience leading a team and improving operational systems and workflows.
• Strong understanding of fashion critical path, seasonal calendars, and go-to-market processes.
• Highly proficient in Excel and/or inventory management.
• Excellent organisational, analytical, and communication skills.
• Experience managing multiple stakeholders across departments.
• Strategic thinker with strong operational acumen.
• Calm, solution-oriented, and able to manage competing priorities in a fast-paced environment.
• Exceptionally organised, with a meticulous eye for detail.
• Collaborative leader with strong interpersonal skills.
• Passionate about process improvement and product excellence.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.