Head of Technical Program Management - Commercial - Fashion, Home & Beauty - London, Greater London

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

As a Head of Technical Programme Management you will drive the execution of product solutions within M&S owning supplier delivery where applicable. You will successfully be responsible for the various stages of highly visible sophisticated Programmes of work. The role will report to the Senior Head of Delivery within Technology responsible for all FH&B Delivery. It will focus on the Commercial area of the business responsible for Digital Product Creation, Product Master Data Maintenance, Traceability/Sustainability of Products and the support and maintenance of planning Systems (circa £20m spend in total). Fundamentally it will be responsible for the end-to-end delivery of complex technology solutions that drive the efficiency and effectiveness of this area. This role requires a strategic leader with deep expertise in agile methodologies and technical program management to ensure the successful execution of large-scale initiatives.

What’s in it for you: Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do: Be responsible for Large-Scale Initiatives: Lead the delivery of sophisticated, cross-functional projects across multiple product functions and domains, ensuring alignment with strategic business goals.

• Agile Methodologies: Implement and advocate for standard process agile methodologies (e.g., Scrum, Kanban, DevOps) to optimise value delivery and improve team performance.
• Technical Strategy: Define and drive the technical strategic direction for the supply chain and logistics platform, demonstrating market-leading expertise to propose bold, innovative directions.
• Risk Management: Anticipate and mitigate risks by implementing standard methodology mechanisms, ensuring the delivery of high-quality solutions.
• Build Trust-Based Partnerships: Foster a no-blame culture where teams are accountable for their actions and decisions. Work closely with C-Suite partners to share risks, showcase ideas, and harness capabilities to address business challenges.

Who you are: Critical Thinking: Ability to align project delivery with organisational goals and anticipate future challenges.

• Problem-Solving: Analytical skills to direct, lead, and deliver solutions that go beyond existing ways of doing things.
• Leadership and Communication: Strong leadership and talent development skills, with the ability to build and maintain trust-based relationships.
• Extensive Experience: Consistent track record in delivering large-scale initiatives across multiple product functions and domains.
• Technical Leadership: Strong technical foresight with experience in leading technical program management during all phases of software development.

Everyone’s welcome: We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.