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- Tasks: Lead IT Service Continuity and ensure services run smoothly during crises.
- Company: A top retail company focused on resilience and operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future.
- Why this job: Make a real difference in service continuity and drive impactful change.
- Qualifications: Expertise in ITSM frameworks and strong leadership skills.
- Other info: Join a dynamic team dedicated to enhancing organisational resilience.
The predicted salary is between 60000 - 84000 £ per year.
A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. This role requires strategic leadership in IT Service Continuity Management (ITSCM), robust incident and risk management practices, and exceptional communication skills to engage with senior leaders.
You will enhance operational excellence through data-driven improvements and lead a team of continuity professionals. The ideal candidate will have deep expertise in ITSM frameworks and a commitment to organizational resilience.
Head of Enterprise IT Service Continuity & Resilience in London employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise IT Service Continuity & Resilience in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Service Continuity. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past successes in ITSCM and incident management to interviews. We want to see how you’ve made a difference in previous roles, so be ready to share those stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Enterprise IT Service Continuity & Resilience in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Continuity Management and any relevant frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service continuity and how your strategic leadership can enhance operational excellence. We love a good story, so make it engaging!
Showcase Your Communication Skills: Since this role involves engaging with senior leaders, it’s crucial to demonstrate your exceptional communication skills. Use clear and concise language in your application to reflect your ability to convey complex ideas effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our platform!
How to prepare for a job interview at Marks & Spencer
✨Know Your ITSCM Inside Out
Make sure you’re well-versed in IT Service Continuity Management frameworks. Brush up on the latest trends and best practices, as well as any specific methodologies the company might use. This will show that you’re not just familiar with the concepts but are also ready to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific disaster scenarios or incidents. Think through your past experiences and be ready to discuss how you’ve successfully managed service continuity in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Leadership Skills
As a Head of Service Continuity, you’ll need to demonstrate strong leadership capabilities. Prepare examples of how you’ve led teams, driven change, and improved operational excellence. Highlight your ability to communicate effectively with senior leaders and engage them in continuity planning.
✨Data-Driven Decision Making
Since the role involves enhancing operational excellence through data-driven improvements, be ready to discuss how you’ve used data analytics in your previous roles. Share specific examples of how data has informed your decisions and led to successful outcomes in service continuity.
