At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the inclusive team at M&S, a leader in retail innovation.
- Benefits: Earn £13.41 per hour with additional unsocial hours premium.
- Other info: Flexible working hours and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and digital confidence required.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Rate of Pay: £13.41 per hour (increasing from £12.60 per hour from 1st April 2026) Additional £3.00 per hour Unsocial Premium (for any hours worked between 22:00 and 06:00)
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food (Early Mornings) - East Dulwich SF - London, Greater London employer: Marks & Spencer
At M&S, we pride ourselves on fostering a vibrant and inclusive work culture where every individual is valued for their unique contributions. As a Customer Assistant in East Dulwich, you'll enjoy competitive pay, flexible working hours, and comprehensive training that empowers you to excel in your role while building strong relationships with both customers and colleagues. Join us to be part of a forward-thinking team dedicated to delivering exceptional service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Early Mornings) - East Dulwich SF - London, Greater London
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every customer's experience remarkable. Role-play with friends or family to get comfortable with engaging and recommending products.
✨Tip Number 3
Be flexible and ready to adapt! Retail can be unpredictable, so show that you're willing to jump in wherever needed. Highlight your adaptability during interviews to impress the hiring team.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from M&S.
We think you need these skills to ace Customer Assistant - Food (Early Mornings) - East Dulwich SF - London, Greater London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond to make customers feel valued. Share specific examples of how you’ve made a positive impact on someone's shopping experience.
Be Digital Savvy:Since being digitally confident is key for this role, don’t forget to mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, tell us about it! It’ll show us you’re ready to enhance the customer experience.
Emphasise Teamwork and Flexibility:We love team players! In your application, talk about how you’ve worked well with others in the past and how you adapt to changing situations. This will help us see that you’re ready to roll your sleeves up and contribute to our inclusive store environment.
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with M&S's commitment to delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share examples of how you've adapted to changing situations in the workplace, highlighting your flexibility and willingness to support your colleagues.
