Assistant Onsite Merchandising Manager - London, Greater London

Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Please note this role is a Fixed Term Contract until Oct 2026.

What’s in it for you:

• Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever, and however they want to shop with us.
• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption, and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do:

• The role of the Assistant Online Merchandising Manager is to put the customer at the heart of our digital experience. You will own the online shop for your business unit across UK and ROI websites — day to day trade the site, partner with online commercial managers, and deliver the trading strategy.
• A commercially minded and results-driven professional with a strong passion for site merchandising and enhancing the customer journey, empowered by data-led decision-making, strategic thinking, attention to detail, and collaborative communication.
• Build strong partnerships with Online Commercial Managers to ensure effective delivery of the trade plan.
• Own day to day trade, using daily metrics to understand and improve the customer experience.
• Build cross-functional relationships, collaborating but also ability to challenge, to ensure campaigns and key trading moments are optimised.
• Work cross-functionally to ensure end-to-end experience is seamless.
• Manage workload of offshore to ensure delivery of high-quality standards and within timelines.
• Ensure all key trading events are flawlessly executed onsite, delivering a cohesive and engaging customer experience that maximises conversion and aligns with commercial and marketing objectives.
• Deliver improvements to the onsite journey using data and insights to enhance customer experience and performance.
• Conduct regular performance reviews, using data to drive decisions, from post-implementation reviews (PIRs) to monthly deep dives.

Who you are:

• Strong passion for site merchandising and enhancing the customer journey with proven experience in a similar role.
• Commercially minded with a strategic approach to trading.
• Proficient in using data and insights to inform decision-making.
• Collaborative team player with excellent communication skills.
• Proactive, detail-oriented, and results-driven.
• Willing to challenge the status quo.

Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.