At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment while making great food recommendations.
- Company: Join the welcoming team at M&S, where individuality is celebrated.
- Benefits: Flexible hours, competitive pay, and a chance to develop your skills.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team that creates memorable customer experiences every day.
- Qualifications: No experience needed, just a positive attitude and a willingness to learn.
The predicted salary is between 11 - 16 € per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
- Customers
- Colleagues
- Store Leadership
- BIG
Locations
Customer Assistant - Cafe - Lincoln - Lincoln, Lincolnshire employer: Marks & Spencer
At M&S, we pride ourselves on fostering an inclusive and dynamic work environment where every individual is valued for their unique contributions. As a Customer Assistant in our bustling Lincoln Café, you'll enjoy the thrill of a fast-paced role while receiving comprehensive training and development opportunities to enhance your skills. With a strong emphasis on teamwork and customer satisfaction, you'll be part of a supportive culture that encourages personal growth and celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Cafe - Lincoln - Lincoln, Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what makes them tick. This way, you can show how your unique background fits right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your digital skills! M&S is looking for someone who’s digitally confident. Brush up on any relevant tools or apps that might come in handy in the café. Being able to demonstrate your tech-savviness can really set you apart.
✨Tip Number 4
Be flexible and adaptable! The café can get hectic, so be prepared to discuss how you handle pressure and adapt to changing situations. Share examples of when you’ve successfully juggled multiple tasks while keeping a cool head.
We think you need these skills to ace Customer Assistant - Cafe - Lincoln - Lincoln, Lincolnshire
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique background and experiences that make you a great fit for the Customer Assistant role.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. Focus on your ability to deliver five-star service and handle busy environments, as these are key aspects of the role we’re looking to fill.
Show Your Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or applications. This will show us that you can keep up with the fast-paced environment of our café and help customers efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of M&S and its café operations. Familiarise yourself with their products, services, and values. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or applications you might use in a café setting. Be ready to discuss how you’ve used technology to improve efficiency or enhance customer experience in previous jobs.
✨Emphasise Teamwork
M&S values teamwork, so be prepared to talk about how you've collaborated with colleagues in the past. Share specific instances where you supported your team during busy periods or contributed to a positive work culture. This will highlight your ability to work well with others.
