Overview
In this role, you will lead quality governance across a new Lichfield Distribution Centre, setting product-quality standards and driving a customer-first QC agenda. You will coach a team to meet SLAs and KPIs while using feedback and data to improve site-wide quality. You’ll support ICQA analytics to tackle root causes and implement permanent corrective actions, and develop the quality tactical plan and related policies. This is a fast-paced, transformative operation within a purpose-driven retailer that values inclusion and continuous improvement.
Pay / Benefits
- 20% colleague discount on M&S products
- holiday allowance with option to buy more
- pension and life assurance
- tailored induction and training
- M&S Choices portal perks
- parential, adoption and neonatal leave
Responsibilities
- Set standards for product quality checks and assessment criteria
- Lead and motivate a team to meet SLAs and KPIs with coaching and development
- Utilise internal and external feedback to drive quality and customer-first experience
- Support ICQA analysts to investigate data, identify root causes, and implement permanent corrective actions
- Develop the Quality tactical plan, procedures, policies, documentation and document control
Key requirements
- Proven track record as a Quality Manager focusing on quality of product, process compliance and governance
- Strong understanding of warehouse planning, inventory processes and quality standards
- Experience with Warehouse Management/Control Systems and reporting
- Experience leading and mentoring teams with proactive engagement
- Highly organised with strong prioritisation and attention to detail
- leadership
- coaching
- proactive engagement
- Warehouse Management/Control Systems and reporting
- data interrogation and analysis
- quality standards and governance
Quality Manager – Lichfield Distribution Centre employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
