Overview
In this role you translate customer and network requirements into accurate volume, capacity and workforce plans for the Lichfield Distribution Centre, ensuring efficient inbound, fulfilment, despatch and storage activity. You’ll provide forecasts and planning insights, engage site and network stakeholders, and support stock health to readiness for demand changes. This fast-paced logistics function emphasizes collaboration, data-driven decision making and timely execution. You will help shape capacity, deploy resources effectively and contribute to a customer-focused operation.
Pay / Benefits
- 20% colleague discount
- holiday allowance with option to buy more
- pension and life assurance
- tailored induction and training
- 24/7 wellbeing support
- volunteer day
Responsibilities
- Translate network and customer needs into cost-effective, customer-focused plans for Lichfield to support delivery of operations
- Collaborate with site and network stakeholders to agree future volume strategies and maximise site capacity
- Maintain the 52-week rolling workforce plan including skills and training requirements
- Produce inbound and demand forecasts and optimise deployment of colleagues via WFM systems
- Monitor stock health using planning data to identify obsolete or excess stock and ensure correct stock locations
- Provide forecasting insights and support to manage volume, staff and costs within budget
Key requirements
- Warehouse or logistics operation experience and understanding of how planning supports delivery
- Proficiency with Excel and Power BI for data analysis and communicating findings to non-technical colleagues
- Meticulous and methodical approach with ability to manage multiple requests and meet deadlines
- Calm and adaptable to changing priorities and timescales
- Strong written and verbal communication and ability to influence across functions
- Collaboration
- Adaptability
- Clear communication
- Excel
- Power BI
- WFM systems
Planners – Lichfield Distribution Centre employer: Marks & Spencer
Joining M&S as a Senior Technical Program Manager means becoming part of a vibrant and inclusive team dedicated to delivering exceptional customer experiences. With competitive benefits like a generous pension scheme, extensive training programmes, and a strong focus on employee wellbeing, M&S fosters a culture of growth and collaboration. Located in a dynamic environment, you'll have the opportunity to lead transformative projects while enjoying a supportive work-life balance and the chance to make a meaningful impact.
