At a Glance
- Tasks: Own and evolve The Knowledge Hub, ensuring content is accurate and easy to access.
- Company: Join M&S, a dynamic and inclusive retail leader transforming the industry.
- Benefits: Enjoy a 20% discount, competitive holidays, and generous pension schemes.
- Other info: Be part of a supportive team committed to diversity and personal growth.
- Why this job: Shape the future of retail while driving innovation and improvement.
- Qualifications: Experience in knowledge management and excellent communication skills required.
The predicted salary is between 40000 - 50000 € per year.
What You’ll Do
- Own and continuously evolve The Knowledge Hub as the single source of truth, ensuring content is accurate, intuitive, and easy to access.
- Lead the end‑to‑end knowledge lifecycle—setting standards for content quality, governance, and delivery while ensuring updates land right first time.
- Shape a seamless, joined‑up approach across Activity, Communications, and Knowledge, ensuring alignment, clarity, and effective planning.
- Use insight and feedback to enhance the knowledge experience, enabling colleagues to resolve customer queries confidently and consistently.
- Drive continuous improvement and future transformation, including exploring AI and new technologies to simplify content and improve usability.
Who You Will Be
- Experienced in knowledge management, content, or communications, ideally within a customer service or operational environment.
- An excellent communicator, able to translate complex information into clear, simple, and actionable content.
- A strong planner and organiser, balancing forward planning with the agility to respond to fast‑paced, reactive demands.
- Confident in stakeholder management, able to challenge, influence, and align teams across multiple functions.
- A self‑starter with strong ownership, energy, and a continuous improvement mindset—comfortable leading, making decisions, and driving progress.
What’s in it for you:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.
Everyone’s welcome. We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Marks and apply today.
Knowledge Manager employer: Marks & Spencer
Marks & Spencer is an exceptional employer that fosters a dynamic and inclusive work culture, where every colleague plays a vital role in delivering quality service to our customers. With a strong focus on employee growth, we offer tailored training programmes, generous benefits including a competitive pension scheme, and a commitment to wellbeing, ensuring that our team members thrive both personally and professionally. Join us in shaping the future of retail while enjoying unique perks like a 20% discount and a charity volunteer day, all within a supportive environment that values diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Knowledge Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more natural you'll feel during the real deal.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Knowledge Manager
Some tips for your application 🫡
Show Your Knowledge Management Skills:Make sure to highlight your experience in knowledge management and content creation. We want to see how you've led projects or initiatives that improved content quality and accessibility.
Keep It Clear and Simple:Remember, we love clear communication! When you write your application, aim to translate any complex experiences into straightforward language. This will show us you can make information easy to digest.
Demonstrate Your Planning Prowess:We’re looking for strong planners! Share examples of how you’ve balanced long-term projects with quick responses to changing demands. This will help us see your organisational skills in action.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer
✨Know Your Knowledge Hub
Familiarise yourself with the concept of a Knowledge Hub and how it functions as a single source of truth. Be prepared to discuss how you would ensure content accuracy and accessibility, as well as any previous experiences you've had in managing knowledge effectively.
✨Communicate Clearly
As an excellent communicator, you’ll need to demonstrate your ability to simplify complex information. Practice explaining intricate concepts in straightforward terms, as this will showcase your skills in translating knowledge for various audiences.
✨Showcase Your Planning Skills
Be ready to discuss your experience in balancing long-term planning with the agility to respond to immediate demands. Prepare examples of how you’ve successfully managed projects or tasks that required both foresight and flexibility.
✨Engage with Stakeholders
Stakeholder management is key for this role. Think of instances where you’ve influenced or aligned teams across different functions. Highlight your approach to building relationships and how you handle challenges when working with diverse groups.
