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For Companies At a Glance
- Tasks: Lead and inspire your team while ensuring exceptional customer experiences.
- Company: Join M&S, a dynamic and inclusive company committed to excellence.
- Benefits: Enjoy 20% discount, competitive holidays, and flexible working options.
- Why this job: Make a real impact in a fast-evolving environment with growth opportunities.
- Qualifications: Strong leadership skills and a passion for mentoring others.
- Other info: Access to wellbeing support and a charity volunteer day.
The predicted salary is between 36000 - 60000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
At M&S, we’re evolving faster than ever before. As part of our transformation journey, we’re reshaping the way we serve our customers, empower our colleagues, and deliver results. We’re moving at pace, driven by innovation, agility, and a steadfast focus on excellence. If you’re ready to lead with purpose, inspire teams, and make a real impact, this new role is your opportunity to be part of something extraordinary.
Lead and Inspire
- Take full accountability for your direct reports, owning their end-to-end experience.
- Mentor and develop your team to be their best, celebrating success and managing performance effectively.
- Collaborate with the store leadership team to deliver shared objectives.
- Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
- Act on customer feedback with urgency to go above and beyond.
- Empower teams to take ownership of Service, Selling, and Filling.
- Create a great place to work by listening to and acting on colleague feedback.
Deliver with Excellence
- Ensure the store trades safely and legally at all times.
- Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
- Implement launches, events, and campaigns flawlessly, right first time.
- Drive accurate execution of all processes and guidelines in collaboration with your team.
Drive High Performance
- Raise the bar through coaching and performance development.
- Lead your team to deliver a consistent and exceptional customer experience.
- Drive sales and contribution through consistent delivery of key inputs.
- Demonstrate digital confidence across all platforms including Time & Attendance (T&A), MyHR, Teams, and PowerBI.
People Accountabilities
- Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work (RTW), scheduling, holiday management, and more.
- Manage new starters through probation effectively.
- Spot and develop talent to meet future succession needs.
- Ensure duty of care calls and Returns to Work are completed promptly.
- Conduct absence review meetings where applicable.
- Complete 100% of check-ins, celebrating success and managing performance.
- Ensure compliance learning is completed by all colleagues.
What’s in it for you
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.
Here are some of the benefits we offer that make working for M&S just that little bit more special…
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
- A generous Defined Contribution Pension Scheme and Life Assurance.
- Full maternity pay for 26 weeks.
- WorkLife options, including 4-day working week or 9-day fortnight.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Locations
Colleague Manager - Newbridge - Newbridge, Kildare employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague Manager - Newbridge - Newbridge, Kildare
✨Tip Number 1
Network like a pro! Reach out to current or former M&S colleagues on LinkedIn. Ask them about their experiences and any tips they might have for landing the Colleague Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to leadership and team management. Think about how you would inspire your team and handle performance issues. We want to see your passion for empowering others shine through!
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like PowerBI and MyHR, as these are key in the role. Being able to demonstrate your confidence with these platforms will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the M&S family and ready to make an impact.
We think you need these skills to ace Colleague Manager - Newbridge - Newbridge, Kildare
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application for the Colleague Manager role. Highlight your leadership skills and how you can inspire and develop a team, just like we do at M&S.
Showcase Your Achievements: Don’t hold back on sharing your successes! Whether it’s improving team performance or delivering exceptional customer service, we love to see how you've made an impact in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks & Spencer
✨Know the Company Inside Out
Before your interview, make sure you research M&S thoroughly. Understand their values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in being part of their transformation journey.
✨Showcase Your Leadership Skills
As a Colleague Manager, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully mentored or developed team members, celebrated successes, and managed performance. Be ready to discuss how you can empower others to take ownership of their roles.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to act on customer feedback. Think of specific situations where you went above and beyond for customers or colleagues, and be prepared to explain your thought process and the outcomes.
✨Emphasise Your Digital Confidence
M&S is looking for someone who can navigate various digital platforms confidently. Brush up on your knowledge of tools like Time & Attendance, MyHR, Teams, and PowerBI. Be prepared to discuss how you've used technology to enhance team performance or improve processes in your previous roles.
