At a Glance
- Tasks: Support planning and trading activities to drive sales and optimise stock performance.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team committed to redefining the retail experience.
- Why this job: Make a real impact by analysing data and influencing commercial decisions.
- Qualifications: Strong analytical skills and experience with merchandising systems are essential.
The predicted salary is between 27000 - 33000 £ per year.
This dynamic role supports planning, forecasting, and in‑season trading activity that drives sales and optimises stock performance across every channel. Ownership of key planning tools and data insights helps identify risks, unlock opportunities, and influence cross‑functional partners. The Junior Merchandiser champions efficient ways of working, strengthens capacity planning, and contributes to best‑in‑class merchandising practices, while role‑modelling collaborative behaviours and guiding junior team members to ensure seamless delivery of the commercial plan. This role is perfect for someone who excels in analysing complex data, forecasting demand, and turning insight into clear commercial actions. Advanced in merchandising systems such as Merchandise Financial Planning (MFP), Weekly Stock, Sales and Intake (WSSI), Open to Buy (OTB), and reporting dashboards, they use retail KPIs to optimise sales, protect margin, and support in‑season trading. With strong cross‑functional collaboration and confident communication, to influence decisions, drive aligned outcomes, and keep the critical path on track!
NB This is a full-time role and is based at our Paddington Support Office a minimum of three days a week.
What you’ll do
- Maintain and continuously re‑forecast the WSSI using channel‑led metrics, ensuring visibility of performance across all channels and identifying clear risks and opportunities, under the guidance of the Merchandiser.
- Manage the Business Unit (BU) /department retail sales budget, using MFP and other planning tools to generate an OTB that you own and are accountable for delivering in line with the commercial plan.
- Analyse forward seasonal buys, working closely with partnership teams to challenge and influence channels with the Merchandiser to optimise trade and maximise sales.
- Drive the weekly trade with consistency and discipline, using data‑driven insights to identify risks, highlight opportunities, and recommend required actions.
- Champion efficient ways of working, supporting process consistency across merchandising teams and guiding Assistant Merchandisers where needed.
Who you are
- Advanced numerical and analytical capability, with the ability to interpret complex datasets, forecast demand, evaluate trading performance, and translate insights into clear commercial actions.
- Strong cross‑functional collaboration skills, building productive relationships with channel teams, Buying, and FH&B partners to influence decisions and drive aligned commercial outcomes.
- Clear, confident, and persuasive communication style, able to present insights, recommend actions, and motivate others while adapting messaging to different audiences.
- Proficient use of merchandising and planning systems, confidently navigating tools such as MFP, WSSI, OTB, and reporting dashboards to support accurate planning and in‑season management.
- Robust understanding of key retail Key Performance Metrics (KPI’s) (e.g., sell‑through, intake, terminal stock, margin, rate of sale) and the ability to use these metrics to optimise sales, protect profit, and shape future seasonal planning within the BU.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome. We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Junior Merchandiser - International employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Merchandiser - International
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marks & Spencer, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marks & Spencer!
We think you need these skills to ace Junior Merchandiser - International
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marks & Spencer, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marks & Spencer and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marks & Spencer that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marks & Spencer
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!