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- Tasks: Serve customers, maintain bakery standards, and ensure fresh products are available.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working hours, training opportunities, and a vibrant team environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact.
- Qualifications: Passion for food, strong communication skills, and a commitment to customer service.
- Other info: Fast-paced role with opportunities for personal growth and development.
The predicted salary is between 11 - 13 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Monday 13:00-17:00
- Thursday 14:00-18:00
- Friday 14:00-18:00
- Saturday 14:00-18:00
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day.
You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
- At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
- You’ll confidently manage demand, keeping our shelves full and our customers impressed.
- Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
- Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
- Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Cowes Simply Food - Isle Of Wight, Isle Of Wight employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Cowes Simply Food - Isle Of Wight, Isle Of Wight
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and check out the bakery section. Familiarise yourself with the products and the layout. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being able to demonstrate your ability to provide five-star service will set you apart from the crowd.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you’ve worked well in a team before. M&S values collaboration, so highlighting your ability to work alongside others will definitely impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital era at M&S.
We think you need these skills to ace Customer Assistant - In Store Bakery - Cowes Simply Food - Isle Of Wight, Isle Of Wight
Some tips for your application 🫡
Show Your Passion for Food: When you're applying, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and baking. We want to see that you’re excited about being part of our bakery team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you went above and beyond to help a customer. At M&S, we value those who put customers first, so show us how you can deliver that five-star service!
Be Ready to Adapt: Flexibility is key in this role, so mention any experiences where you had to adapt quickly to changing situations. Whether it’s juggling multiple tasks or stepping into different roles, we want to know you can keep up with the fast-paced environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team at M&S!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourites or recommend items will show your passion for food and help you connect with the interviewer.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation. This will highlight your commitment to putting customers first, which is crucial for this role.
✨Show Your Team Spirit
Since teamwork is essential in this fast-paced environment, be ready to share experiences where you worked effectively as part of a team. Discuss how you contributed to group success and how you adapt to different roles within a team setting.
✨Embrace Flexibility
M&S values flexibility, so be prepared to talk about how you handle changing situations. Share examples of when you adapted quickly to new tasks or shifts in priorities, demonstrating your ability to thrive in a dynamic work environment.
