At a Glance
- Tasks: Lead customer insights to drive better business decisions and strategies.
- Company: Join M&S Food, a leader in quality and customer service.
- Benefits: Enjoy discounts, competitive holidays, bonuses, and wellbeing support.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Be a customer champion and influence key business decisions.
- Qualifications: Strong communication and partner management skills required.
The predicted salary is between 50000 - 65000 £ per year.
Description
At M&S Food, we put customers at the heart of the decisions we make.
As Insight Manager, you’ll be one of our most senior Insight experts in the Food Business Unit, supporting the Customer Insight Lead and helping the business use data, research and customer understanding to make better commercial decisions.
You’ll act as a customer champion across Food, shaping insight plans, influencing key partners and embedding insight into areas such as marketing strategy, advertising, proposition development and trade planning.
We’re looking for someone who can turn insight into clear action, build strong relationships and bring the customer voice into fast-moving business conversations.
Due to high interest, this role may close earlier than advertised. We recommend applying as soon as possible.
What you’ll do
Your key accountabilities will include
- Collaborate with partners across the Food Business Unit to strengthen collaboration and improve customer-led decision making.
- Champion a more insight-led culture, keeping customer understanding central to both short-term trading and long-term planning.
- Develop insight plans that support business priorities, working closely with researchers, data analysts, data scientists and market data providers.
- Lead the use and development of self-serve insight tools, processes and resources that help teams access the right insight at the right time.
- Turn insight into action by sharing clear recommendations, tracking impact and capturing examples of better customer-led decisions.
Who you are
Your skills and experience will include
- Strong partner management and influencing skills, with the confidence to work closely with senior leaders and cross-functional teams.
- A clear, engaging communication style, with the ability to tell a joined-up customer story and turn data into meaningful insight.
- Experience using insight to drive customer-centric thinking, commercial decisions and stronger business outcomes.
- Comfortable working with research and analytical teams, with a strong eye for “insight over data” and the ability to join the dots.
- Organised and adaptable, able to manage multiple priorities, projects and insight needs in a fast-moving business.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
- Everyone’s welcome
We are ambitious about the future of retail.
We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We’re transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
- #LI-SR2
- #LI-Hybrid #hybridrole
Insight Manager employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Insight Manager
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✨Join Local Business Intelligence Meetups
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We think you need these skills to ace Insight Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Marks & Spencer, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Marks & Spencer
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Marks & Spencer’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
