At a Glance
- Tasks: Lead HR process improvements and create a streamlined People Hub Service Catalogue.
- Company: Join M&S, a forward-thinking retail leader with a strong sense of purpose.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of an inclusive team that values diversity and supports your growth.
- Why this job: Make a real impact in HR while developing your skills in a dynamic environment.
- Qualifications: Experience in Continuous Improvement and strong communication skills are essential.
The predicted salary is between 50000 - 60000 € per year.
Please note this role is a 9 month fixed term contract.
What you’ll do
- Build and maintain an end-to-end People Hub Service Catalogue, providing clarity on self-service, ownership, and service delivery.
- Lead process mapping, analysis, and redesign across the People function, identifying inefficiencies and opportunities to simplify and standardise.
- Own and deliver a prioritised continuous improvement roadmap, tracking benefits and driving measurable outcomes.
- Establish and embed governance and standards, including documentation, controls, process libraries, and compliance requirements.
- Develop capability across the People Hub by coaching teams in continuous improvement tools, methodologies, and ways of working.
Who you are
- Strong background in Continuous Improvement within an HR or shared services environment.
- Ability to use data and performance metrics to inform decisions and demonstrate impact.
- Experience leading cross-functional projects and managing diverse business partner groups.
- Working knowledge of HR systems, organisational change approaches, and service improvement techniques.
- Excellent communication and facilitation skills, with the confidence to influence and engage at all levels.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
- Competitive holiday allowance with the option to buy more.
- Discretionary bonus schemes linked to your performance and ours.
- Strong pension and life assurance to help plan for the future.
- Tailored induction and training to support your development from day one.
- Exclusive perks and savings through our M&S Choices portal.
- Market-leading family policies, including parental, adoption and neonatal leave.
- 24/7 wellbeing support, including virtual GP access and mental health services.
- One paid volunteer day a year to support a cause that matters to you.
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
HRSSC Optimisation Manager - 9 Month Fixed Term Contract employer: Marks & Spencer
Marks & Spencer is an exceptional employer, offering a dynamic and inclusive work environment that fosters growth and innovation. With a strong commitment to employee development, competitive benefits such as a generous colleague discount, flexible holiday options, and comprehensive wellbeing support, M&S empowers its team members to thrive both personally and professionally. Join us in shaping the future of retail while enjoying a culture that values diversity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land HRSSC Optimisation Manager - 9 Month Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at M&S. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to continuous improvement and HR processes. We want you to showcase your skills confidently!
✨Tip Number 3
Show off your data skills! Be ready to discuss how you've used metrics to drive improvements in past roles. This will really resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting opportunity.
We think you need these skills to ace HRSSC Optimisation Manager - 9 Month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in Continuous Improvement and any relevant HR or shared services experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the HRSSC Optimisation Manager role. Share specific examples of how you've led cross-functional projects or improved processes in the past.
Show Your Data Savvy:Since data and performance metrics are key in this role, don’t forget to mention any experience you have with using data to inform decisions. We love seeing how you’ve made an impact through data-driven insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Continuous Improvement Tools
Make sure you brush up on your knowledge of continuous improvement methodologies. Be ready to discuss specific tools you've used in the past and how they’ve helped streamline processes in HR or shared services environments.
✨Data-Driven Decision Making
Prepare to showcase your ability to use data and performance metrics effectively. Think of examples where your data analysis led to significant improvements or informed key decisions, as this will resonate well with the interviewers.
✨Cross-Functional Collaboration
Since this role involves leading cross-functional projects, be ready to share experiences where you successfully managed diverse teams. Highlight your communication and facilitation skills, and how you engaged different stakeholders to achieve common goals.
✨Understand the Company Culture
Familiarise yourself with Marks & Spencer’s values and culture. Show that you’re not just a fit for the role but also for the company. Mention how you can contribute to their mission of being inclusive and innovative in the retail space.
