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- Tasks: Serve customers with a smile and keep the café running smoothly.
- Company: Join M&S, a welcoming and inclusive workplace.
- Benefits: Flexible hours, team support, and opportunities for personal growth.
- Why this job: Be part of a fast-paced environment where your efforts make a real difference.
- Qualifications: No experience needed, just a positive attitude and willingness to learn.
- Other info: Great chance to develop skills in customer service and teamwork.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Purpose
- To deliver a great shopping experience for customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Cafe - Hereford - Hereford, Herefordshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cafe - Hereford - Hereford, Herefordshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what makes them tick. This way, you can show how your unique background fits right in with their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering five-star service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your digital skills! M&S is looking for someone who’s digitally confident. Brush up on any relevant tools or apps that might come in handy in the café setting, and be prepared to discuss how you’ve used them before.
✨Tip Number 4
Be flexible and ready to adapt! The café can get hectic, so highlight your ability to stay calm under pressure and work as part of a team. Share stories that demonstrate your adaptability and teamwork skills.
We think you need these skills to ace Customer Assistant - Cafe - Hereford - Hereford, Herefordshire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique background and experiences.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight your customer service skills and any experience you have in fast-paced environments – we love that!
Show Your Digital Savvy: Since being digitally confident is key for this role, mention any relevant tech skills or experiences you have. Let us know how you’ve used digital tools to enhance customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Familiarise yourself with M&S and their café offerings. Understand their products, promotions, and what makes their service stand out. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you handled pressure well or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant digital tools or applications that might be used in the café. If you have experience with similar systems, be ready to discuss how you used them effectively.
✨Emphasise Teamwork
M&S values teamwork, so think of examples where you've worked well with others. Highlight your ability to support colleagues and contribute to a positive work culture, especially during busy periods.
