Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT Service Continuity and ensure service availability during disasters.
- Company: A leading retail company focused on operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a real impact on organisational resilience and service performance.
- Qualifications: Expertise in ITSM frameworks and strong leadership skills.
- Other info: Join a team dedicated to enhancing service continuity and risk management.
The predicted salary is between 60000 - 84000 £ per year.
A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. This role requires strategic leadership in IT Service Continuity Management (ITSCM), robust incident and risk management practices, and exceptional communication skills to engage with senior leaders.
You will enhance operational excellence through data-driven improvements and lead a team of continuity professionals. The ideal candidate will have deep expertise in ITSM frameworks and a commitment to organizational resilience.
Head of Enterprise IT Service Continuity & Resilience employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise IT Service Continuity & Resilience
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT Service Continuity. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your expertise! Bring along examples of your past successes in ITSCM and incident management to interviews. We want to see how you’ve made a difference in previous roles and how you can do the same for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Head of Enterprise IT Service Continuity & Resilience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Continuity Management and any relevant frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service continuity and how your strategic leadership can enhance our operational excellence. Keep it engaging and personal.
Showcase Your Communication Skills: Since this role involves engaging with senior leaders, make sure to demonstrate your exceptional communication skills in your application. We love candidates who can convey complex ideas clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your ITSCM Inside Out
Make sure you’re well-versed in IT Service Continuity Management frameworks. Brush up on the latest trends and best practices, as this will show your expertise and commitment to organisational resilience during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific disaster scenarios. Think through your past experiences and be ready to discuss how you’ve successfully managed incidents and risks, showcasing your strategic leadership skills.
✨Showcase Your Communication Skills
Since you'll be engaging with senior leaders, practice articulating complex ideas clearly and concisely. Prepare examples of how you've effectively communicated during crises or when leading teams, as this will highlight your exceptional communication abilities.
✨Data-Driven Decision Making
Be ready to discuss how you’ve used data to drive improvements in service continuity. Bring examples of metrics or KPIs you’ve implemented in previous roles, demonstrating your focus on operational excellence and your analytical mindset.
