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- Tasks: Lead IT Service Continuity and ensure service availability during crises.
- Company: A top retail company focused on resilience and operational excellence.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Why this job: Make a significant impact on service reliability and organisational resilience.
- Qualifications: Expertise in ITSM frameworks and strong leadership skills.
- Other info: Join a team dedicated to enhancing operational excellence through innovation.
The predicted salary is between 48000 - 72000 £ per year.
A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. This role requires strategic leadership in IT Service Continuity Management (ITSCM), robust incident and risk management practices, and exceptional communication skills to engage with senior leaders.
You will enhance operational excellence through data-driven improvements and lead a team of continuity professionals. The ideal candidate will have deep expertise in ITSM frameworks and a commitment to organizational resilience.
Head of Enterprise IT Service Continuity & Resilience employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Enterprise IT Service Continuity & Resilience
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT Service Continuity and resilience. We recommend using the STAR method to structure your answers, showcasing your strategic leadership and incident management skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or presentation that highlights your achievements in ITSCM and operational excellence. This will help you stand out when discussing your experience with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Enterprise IT Service Continuity & Resilience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Enterprise IT Service Continuity & Resilience. Highlight your experience in IT Service Continuity Management and any relevant frameworks you've worked with. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your strategic leadership abilities and how you’ve successfully managed incidents and risks in the past. Remember, we love a good story that demonstrates your commitment to operational excellence.
Showcase Your Communication Skills: Since this role involves engaging with senior leaders, make sure your application reflects your exceptional communication skills. Whether it's through your CV or cover letter, let us see how you can convey complex ideas clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your ITSCM Inside Out
Make sure you’re well-versed in IT Service Continuity Management frameworks. Brush up on best practices and be ready to discuss how you've implemented these in past roles. This will show your deep expertise and commitment to organisational resilience.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical disaster situations. Think through your responses to demonstrate your strategic leadership and incident management skills. Use real examples from your experience to illustrate how you’ve successfully navigated similar challenges.
✨Showcase Your Communication Skills
Since this role involves engaging with senior leaders, practice articulating complex ideas clearly and concisely. Prepare to discuss how you’ve effectively communicated during crises in the past, as this will highlight your ability to lead a team under pressure.
✨Data-Driven Decision Making
Be ready to talk about how you’ve used data to drive improvements in service continuity. Bring examples of metrics or KPIs you’ve tracked and how they’ve influenced operational excellence. This will demonstrate your analytical mindset and commitment to enhancing performance.
