At a Glance
- Tasks: Be the backbone of our store, managing stock and deliveries with speed and accuracy.
- Company: Join M&S, a welcoming and inclusive workplace that values your individuality.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with plenty of opportunities to develop your skills.
- Why this job: Make a real impact by ensuring customers have a fantastic shopping experience.
- Qualifications: No specific experience needed, just a positive attitude and willingness to learn.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Purpose
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Haverfordwest, Pembrokeshire employer: Marks & Spencer
At M&S, we pride ourselves on fostering an inclusive and dynamic work environment where every individual is valued for their unique contributions. As a Customer Assistant in Haverfordwest, you'll enjoy a supportive culture that encourages personal growth and development, alongside competitive benefits and flexible working patterns. Join us to be part of a team that not only prioritises customer satisfaction but also champions your professional journey in the heart of Pembrokeshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Haverfordwest, Pembrokeshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of a Customer Assistant. Remember, they want to see your personality shine through!
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires adapting to various tasks, think of examples from your past where you've successfully juggled multiple responsibilities. This will demonstrate that you can keep up with the fast-paced environment at M&S.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Assistant - Haverfordwest, Pembrokeshire
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role. Highlight your relevant skills and experiences that match the job description, especially your ability to work in a fast-paced environment.
Show Your Team Spirit:Since being a team player is key, mention any past experiences where you collaborated with others. We love seeing how you can contribute to our store's success as part of a team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant at M&S entails. Familiarise yourself with the key responsibilities like stock management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Flexibility
Since flexibility is vital for this position, be prepared to discuss how you've adapted to changing situations in previous jobs. Share specific examples where you’ve successfully managed unexpected challenges or shifts in priorities to keep things running smoothly.
✨Demonstrate Digital Confidence
As a Customer Assistant, you'll need to use digital tools effectively. Brush up on any relevant technology or software you might encounter in the role. During the interview, mention any experience you have with digital tools and how they helped you improve efficiency in past roles.
✨Be a Team Player
M&S values teamwork, so highlight your ability to collaborate with others. Prepare examples of how you've supported colleagues in the past, whether through sharing knowledge or stepping in to help during busy times. This will show that you’re ready to be a key cog in their machine.
