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- Tasks: Support store operations by managing stock and deliveries to ensure a smooth shopping experience.
- Company: Join the welcoming team at M&S, where individuality is celebrated.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a vital part of a dynamic team that keeps the store running efficiently.
- Qualifications: No specific qualifications needed, just a positive attitude and willingness to learn.
- Other info: Fast-paced environment with opportunities to develop skills and build relationships.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed. Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose- To deliver a great shopping experience for their customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
- Good Knowledge of VM principles.
- Customers
- Colleagues
- Store Leadership
- BIG
Customer Assistant - Warehouse Operative - Oatlands Harrogate Simply Food - Harrogate, North Yorkshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Oatlands Harrogate Simply Food - Harrogate, North Yorkshire
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's values and how they operate. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your skills match the role. Be ready to share examples of how you've worked in a team or handled challenges – it’ll make you stand out!
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be prepared to discuss any relevant tools or software you've used. It’s a great way to demonstrate that you can keep things running smoothly behind the scenes.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, ask about the team dynamics or how they handle busy periods. This shows you're engaged and ready to jump in, plus it gives you insight into what working there will really be like.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Oatlands Harrogate Simply Food - Harrogate, North Yorkshire
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and how they relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight your relevant skills and experiences that match what we’re looking for, like teamwork and digital confidence.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the role! In your application, express why you want to join our team at M&S and how you can contribute to making our stores run smoothly.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with the operations side of things, like stock management and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Flexibility
Since flexibility is vital for this position, be prepared to discuss how you've adapted to changing situations in previous jobs. Share specific examples where you had to shift priorities or take on different tasks to keep things running smoothly.
✨Demonstrate Digital Confidence
As digital tools are essential for tracking deliveries and managing stock, be ready to talk about your experience with technology. Mention any relevant software or apps you've used, and if possible, give examples of how you've used them to improve efficiency in past roles.
✨Be a Team Player
M&S values teamwork, so think of instances where you've collaborated effectively with colleagues. Highlight your ability to communicate clearly and support others, as well as how you’ve contributed to a positive work environment. This will show that you’re not just focused on your own tasks but also care about the team’s success.
