At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join the inclusive team at M&S, a leader in retail innovation.
- Benefits: Competitive pay with an unsocial hours premium and flexible working options.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and digital confidence required.
- Other info: Great opportunity for career growth in a dynamic retail environment.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1: Sunday: 06:00 - 12:00, Monday: 04:00 - 10:00, Wednesday: 04:00 - 10:00
- Week 2: Monday: 04:00 - 10:00, Tuesday: 04:00 - 10:00, Saturday: 04:00 - 10:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (Early Morning) - Food - Waterlooville Simply Food - Hampshire, Hampshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (Early Morning) - Food - Waterlooville Simply Food - Hampshire, Hampshire
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle queries. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Show off your digital savvy! Brush up on using apps and in-store devices, as being digitally confident is key. Maybe even download the Sparks App and explore its features to get a feel for what customers experience.
✨Tip Number 4
Be ready to demonstrate your flexibility! Think of examples from past jobs or experiences where you adapted to changing situations. M&S values team players who can roll with the punches, so share those stories!
We think you need these skills to ace Customer Assistant (Early Morning) - Food - Waterlooville Simply Food - Hampshire, Hampshire
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. Highlight how you can use these to enhance the customer experience and make shopping easier for everyone.
Team Player Vibes: We’re all about teamwork at M&S, so make sure to emphasise your ability to work well with others. Share examples of how you've supported colleagues in the past and contributed to a positive work environment.
Flexibility is Key: This role requires adaptability, so don’t forget to mention your willingness to take on various tasks and shifts. Show us that you’re ready to roll up your sleeves and tackle whatever comes your way!
How to prepare for a job interview at Marks & Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar systems before, mention them and how they helped improve customer experiences.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Prepare to talk about times when you worked collaboratively with others or adjusted your approach to meet the needs of your team or customers.
