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- Tasks: Lead the team to ensure a smooth fill operation and excellent customer service.
- Company: Join the dynamic Simply Food team at M&S in Gateshead.
- Benefits: Enjoy competitive pay, including an unsocial hours premium, and flexible shifts.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be a key player in creating a welcoming store atmosphere and driving team success.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern
- Week 1
- Monday: 04:00-12:00
- Wednesday: 09:00-17:00
- Thursday: 04:00-12:00
- Friday: 04:00-12:00
- Saturday: 13:00-21:00
- Sunday: 11:00-19:00
- Tuesday: 04:00-12:00
- Wednesday: 04:00-12:00
- Thursday: 09:00-17:00
- Friday: 04:00-12:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
Key Responsibilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Gateshead Team Valley Simply Food employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Gateshead Team Valley Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate how you can motivate and manage a team. Think of examples from your past experiences that highlight your ability to lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shift Lead - Food - Gateshead Team Valley Simply Food
Some tips for your application 🫡
Show Your Leadership Skills: As a Shift Lead, we want to see how you can lead a team effectively. Share examples of when you've taken charge in previous roles, especially in fast-paced environments like food retail.
Be Clear About Your Availability: Since the role has specific working hours, make sure to highlight your availability in your application. We appreciate candidates who are flexible and can adapt to our varied schedule.
Highlight Customer Service Experience: Customer service is key in this role. Tell us about your experiences in providing excellent service and how you’ve handled challenging situations with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Marks & Spencer
✨Know Your Shift Patterns
Familiarise yourself with the specific shift patterns mentioned in the job description. Be ready to discuss how you can manage your time effectively around these hours, especially the unsocial hours that come with a premium.
✨Demonstrate Leadership Skills
As a Shift Lead, you'll need to show that you can lead a team effectively. Prepare examples of how you've successfully coordinated resources or coached colleagues in previous roles. Highlight your ability to create an inclusive team atmosphere.
✨Customer Service is Key
Role modelling great customer service is crucial for this position. Think of specific instances where you've gone above and beyond for customers. Be ready to explain how you would ensure a quick payment experience and maintain high standards on the sales floor.
✨Operational Knowledge Matters
Brush up on operational processes relevant to the role, such as stock management and store presentation. Be prepared to discuss how you would implement these processes efficiently and handle tasks like cash handling and temperature controls.