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For Companies At a Glance
- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leader in retail with a commitment to inclusivity and innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences every day.
- Qualifications: Passion for baking, strong communication skills, and a team player attitude.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1
- Sunday: 15:00-19:00
- Monday: 14:00-18:00
- Wednesday: 14:00-18:00
- Thursday: 14:00-18:00
- Friday: 14:00-18:00
- Monday: 14:00-18:00
- Tuesday: 14:00-18:00
- Wednesday: 14:00-18:00
- Friday: 14:00-18:00
- Saturday: 14:00-18:00
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
- Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Locations
Customer Assistant - Instore Bakery - Fort William Simply Food - Fort William, Highland employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Fort William Simply Food - Fort William, Highland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress the hiring team with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show that you're comfortable using technology to enhance the customer experience.
✨Tip Number 4
Don’t forget to showcase your teamwork abilities! M&S values collaboration, so be prepared to discuss how you’ve worked well with others in previous roles. This will show that you can contribute to a positive store environment.
We think you need these skills to ace Customer Assistant - Instore Bakery - Fort William Simply Food - Fort William, Highland
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed them in the past. This will help us see your enthusiasm for the role.
Highlight Your Customer Service Skills: Make sure to mention any previous experience where you’ve provided excellent customer service. We want to know how you’ve gone above and beyond to make customers feel valued, as that’s a big part of what we do at M&S.
Be Digital Savvy: Since being digitally confident is key for this role, don’t forget to mention any experience you have with digital tools or apps. If you’ve used something like the Sparks App before, let us know how it helped enhance your experience!
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Use similar language and highlight the skills and experiences that match what we’re looking for. It shows us you’re serious about joining our team!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to make customers feel valued, as this is crucial for the Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of instances where you've used digital tools to enhance customer experiences. Be ready to discuss how you would use the Sparks App or other digital resources in your role.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability. Prepare to share examples of how you've worked effectively in a team and adapted to changing situations in previous jobs. This will show that you're ready to contribute positively to the store environment.
