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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Early morning shifts; must be 18 or over due to health and safety regulations.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Week 1: Sunday: 05:00-13:00
- Monday: 05:00-13:00
- Wednesday: 05:00-13:00
- Thursday: 05:00-13:00
- Friday: 05:00-13:00
- WK 2: Monday: 05:00-13:00
- Tuesday: 05:00-13:00
- Thursday: 05:00-13:00
- Friday: 05:00-13:00
- Saturday: 05:00-13:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
- Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Locations
Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food - Fort William, Highland employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food - Fort William, Highland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress the hiring team with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show that you're comfortable using technology to enhance the customer experience.
✨Tip Number 4
Show your flexibility! Be prepared to discuss how you can adapt to different areas of the store and changing demands. Highlighting your ability to work as part of a team will make you stand out as a candidate.
We think you need these skills to ace Customer Assistant - Instore Bakery (Early Morning) - Fort William Simply Food - Fort William, Highland
Some tips for your application 🫡
Show Your Passion for Baking: Let your love for baking shine through in your application! Mention any relevant experience or knowledge about bakery products to show us you're the perfect fit for our team.
Highlight Your Customer Service Skills: We want to know how you make customers feel valued. Share examples of how you've gone above and beyond in previous roles to deliver exceptional service.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can enhance the customer experience using technology!
Emphasise Teamwork and Flexibility: We're all about creating a great inclusive environment, so highlight your ability to work well in a team. Also, let us know how you adapt to changing situations in the retail world.
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you went above and beyond to meet customer needs, as this is crucial for the Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about how you've used technology in previous jobs. Be ready to discuss how you would use tools like the Sparks App to enhance customer experience.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability. Prepare to share instances where you worked effectively in a team or adapted to changing situations. This will show that you're a great fit for their inclusive environment.
