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- Tasks: Support store operations by managing stock and ensuring a clean, organised environment.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that delivers exceptional customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Embrace a fast-paced role with room for career advancement.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Tuesday 17:00-21:00
- Wednesday 17:00-21:00
- Saturday 04:00-08:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
- Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
- Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
- Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
- Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Formby Simply Food - Formby, Merseyside employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Formby Simply Food - Formby, Merseyside
✨Tip Number 1
Get to know the company culture! M&S values individuality, so show them who you are. Research their values and think about how your unique background can contribute to their team.
✨Tip Number 2
Be ready to showcase your skills in a practical way. Since this role is all about being fast and focused, prepare for potential assessments or practical tests that demonstrate your ability to keep things moving efficiently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you when you apply through our website.
✨Tip Number 4
Stay flexible and adaptable! M&S is looking for team players who can handle changing situations. Be prepared to discuss times when you've successfully adapted to new challenges in your previous roles.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Formby Simply Food - Formby, Merseyside
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your unique self shine through! We want to see who you are beyond just your skills. Share a bit about your background and what makes you tick.
Tailor Your Application: Make sure to customise your application for the Customer Assistant role. Highlight any relevant experience you have in retail or customer service, and don’t forget to mention your flexibility and teamwork skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role right there.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with the tasks like stock management and customer service. This will help you demonstrate your knowledge and show that you're ready to roll your sleeves up.
✨Showcase Your Flexibility
Flexibility is crucial for this role, so be prepared to discuss how you've adapted to changing situations in the past. Share examples of times when you’ve had to shift priorities or work outside your usual hours, as this will highlight your ability to keep things moving.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your experience with digital tools. Be ready to talk about any relevant software or systems you've used before, especially in tracking deliveries or managing stock. This will show that you can handle the tech side of the job.
✨Emphasise Teamwork Skills
As a key player in a big machine, teamwork is vital. Prepare to share stories about how you've worked effectively with others in previous roles. Highlight your communication skills and how you build positive relationships, as this will resonate well with the interviewers.
