At a Glance
- Tasks: Lead the team to ensure a smooth and efficient food service operation.
- Company: Join a dynamic team at a leading food service provider.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Great opportunity for career advancement in a supportive team atmosphere.
- Why this job: Be a key player in creating a welcoming environment for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern
- Sunday 11:00 - 19:00
- Monday 14:00 - 22:00
- Tuesday 14:00 - 22:00
- Thursday 14:00 - 22:00
- Saturday 14:00 - 22:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Food Service Shift Lead - Open & Lead Team employer: Marks & Spencer
As a Food Service Shift Lead at our vibrant store, you will thrive in a supportive and inclusive work culture that prioritises teamwork and personal development. We offer flexible working hours, competitive pay, and opportunities for career advancement, all while being part of a community-focused environment that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Food Service Shift Lead - Open & Lead Team
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your leadership skills! As a Shift Lead, you'll need to demonstrate your ability to coordinate and motivate a team. Think of examples from your past experiences that highlight these skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenge!
We think you need these skills to ace Food Service Shift Lead - Open & Lead Team
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy environment like ours!
Be Specific About Your Experience:When detailing your previous roles, be specific about the tasks you handled that relate to the Shift Lead position. We love seeing concrete examples of how you've contributed to a team or improved operations.
Emphasise Customer Service:Since customer service is key in this role, share any experiences where you’ve gone above and beyond for customers. We’re all about creating a great atmosphere, so let us know how you’ve made a difference!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Food Service Shift Lead. Familiarise yourself with the key tasks like coordinating resources, leading the fill operation, and ensuring a great customer experience. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and motivate your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can create an inclusive atmosphere and model great customer service.
✨Be Ready for Operational Scenarios
Expect questions about how you'd handle specific operational challenges, like managing a busy salesfloor or dealing with unexpected issues. Think through potential scenarios and how you would coordinate your team to ensure everything runs smoothly, especially during peak times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
