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- Tasks: Serve customers, maintain bakery standards, and ensure fresh products are always available.
- Company: Join M&S, a leading retailer committed to inclusivity and innovation.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Dynamic, fast-paced role with opportunities for personal growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact daily.
- Qualifications: Passion for food, strong communication skills, and a commitment to customer service.
The predicted salary is between 11 - 13 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Tuesday 14:00 - 18:00
- Wednesday 14:00 - 18:00
- Thursday 14:00 - 18:00
- Friday 14:00 - 18:00
- Saturday 14:00 - 18:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We're seeking passionate individuals with a love for food that strive for perfection every day. You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers.
- At M&S, our customers don't wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
- You’ll confidently manage demand, keeping our shelves full and our customers impressed.
- Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
- Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output.
- Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Evesham Simply Food - Evesham, Worcestershire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Evesham Simply Food - Evesham, Worcestershire
✨Tip Number 1
Get to know the store! Before your interview, pop into M&S and check out the bakery section. Familiarise yourself with the products and the layout. This shows you’re genuinely interested and gives you a chance to chat with current staff about their experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your passion for food! During your interview, share your love for baking or any relevant experiences you have. Whether it’s a favourite recipe or a memorable meal, let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities!
We think you need these skills to ace Customer Assistant - Instore Bakery - Evesham Simply Food - Evesham, Worcestershire
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Mention any relevant experience or hobbies that showcase your enthusiasm for fresh produce and baking. We want to see that you’re excited about being part of our bakery team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond to help customers. At M&S, we put customers first, so showing us that you can deliver five-star service is key!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Marks & Spencer
✨Know Your Bakery Basics
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with different types of bread, pastries, and cakes that M&S offers. This will not only show your passion for food but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs. M&S values high levels of customer service, so demonstrating this will set you apart.
✨Emphasise Teamwork and Flexibility
Since the role requires working closely with others, be ready to discuss your experience as a team player. Share specific instances where you adapted to changing situations or supported your colleagues to achieve common goals. This will highlight your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how M&S promotes inclusivity within the workplace. This shows your genuine interest in the company and the role, making a positive impression on your interviewers.