Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, ensure safety, and provide support throughout their shopping experience.
- Company: Join the inclusive team at M&S, where everyone is valued.
- Benefits: Flexible hours, friendly work environment, and opportunities for personal growth.
- Why this job: Make a difference in customer experiences while ensuring a safe shopping environment.
- Qualifications: Confident, friendly personality with strong communication skills.
- Other info: Ideal for those looking to gain retail experience in a supportive setting.
The predicted salary is between 11 - 16 £ per hour.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Summary
Service and Safety Assistant
Work Pattern
- Tuesday 10:00 - 18:00
- Wednesday 10:00 - 18:00
- Thursday 10:00 - 18:00
- Saturday 10:00 - 18:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Accountabilities and Measures
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft from the store.
- Support other areas within the store as needed.
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
- Assist customers in navigating the store, recognising when a customer needs help and providing the right level of support.
- Thank customers for shopping with us when they exit.
- Deal calmly and empathetically with people in various retail circumstances, including confrontational situations.
- Respond to door alarms sincerely and apologetically, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate actions as required.
- Ensure all incidents are reported through the M&S Incident reporting process.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Carry store radio and engage with police and other security personnel to improve service to M&S.
- Apprehend external thieves only if necessary and in line with business policy.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills
- Confident with a friendly and natural personality.
- Strong communication skills with the ability to engage customers easily.
- Ability to remain focused on greeting customers and deterring suspicious activity.
- Natural empathy with our M&S brand and values, including service behaviours.
- Self-motivated, willing to improvise and suggest or try new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks
Locations
Customer Assistant - Service & Safety - Epping Simply Food - Epping, Essex employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety - Epping Simply Food - Epping, Essex
✨Tip Number 1
Get to know the store! Familiarise yourself with the layout, products, and services. This way, when you chat with customers, you can confidently guide them and show off your knowledge.
✨Tip Number 2
Practice your greeting skills! A warm smile and eye contact go a long way in making customers feel welcome. Try out different ways to greet people and see what feels natural for you.
✨Tip Number 3
Stay alert and observant. Keep an eye out for any suspicious activity while still being approachable. It’s all about striking that balance between being friendly and vigilant.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy, so take advantage of it and get your foot in the door.
We think you need these skills to ace Customer Assistant - Service & Safety - Epping Simply Food - Epping, Essex
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique background and experiences.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. Use specific examples from your past experiences that relate to customer service and safety.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid any unnecessary fluff. This helps us get a quick understanding of your qualifications!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant at M&S. Familiarise yourself with their service and safety protocols, as well as the importance of customer engagement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role involves interacting with customers regularly, be prepared to share examples of how you've successfully dealt with various customer situations in the past. Highlight your ability to remain calm and empathetic, especially in challenging scenarios, as this is crucial for the position.
✨Dress the Part
First impressions matter! Make sure you dress smartly and maintain high standards of appearance, reflecting the M&S brand values. This shows that you take the opportunity seriously and are ready to represent the company well.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with theft or assisting a confused customer. Think through potential scenarios beforehand and practice your responses, focusing on your problem-solving skills and customer service approach.
