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- Tasks: Lead the team to ensure a smooth and efficient store operation.
- Company: Join M&S, a welcoming and inclusive workplace that values individuality.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real impact by leading a dynamic team in a vibrant environment.
- Qualifications: Experience in customer service and team leadership is a plus.
- Other info: Great career progression opportunities in a supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern
- Week 1
- Monday 05:00-13:00
- Tuesday 05:00-13:00
- Wednesday 05:00-13:00
- Thursday 05:00-13:00
- Friday 05:00-13:00
- Monday 12:00-20:00
- Tuesday 12:00-20:00
- Thursday 14:00-22:00
- Friday 14:00-22:00
- Saturday 12:00-20:00
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose of the Shift Lead role
- To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Accountabilities
- Delivers great standards and service by putting the customer first.
- Acts on customer feedback to deliver improvement.
- Ensures the delivery of brilliant basics.
- Coaches the team to deliver excellent standards of product presentation.
- Supports the delivery of plan A.
- Provides regular and timely feedback to line manager to support colleague performance.
- Supports with the training and coaching of colleagues maximising digital tools and channels.
- Identifies colleagues for recognition and celebrates success within the store.
- Provides feedback to BIG to improve colleague experience.
- Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and takes action.
- Role models new ways of working through the use of digital tools.
- Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively.
- Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation.
- Maintains a safe and legal store environment.
- Supports visual merchandising updates across all launches, events and campaigns.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Effectively manages own reactions and responses around change.
- Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
Technical Skills/Experience
- Supports the delivery of excellent customer service and KPI’s across the store.
- Good level of digital capability and can access and utilise relevant systems.
- Good knowledge of the commercial operation, brilliant basics and operational excellence.
- Current working knowledge of all VM principles.
- A good communicator with the ability to build relationships and work within a team.
- A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
- Maintain high presentation standards, attention to detail and deliver on time, right first time.
- Interpret data relevant to the role.
- Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
Shift Lead - Food - Enniskillen - Enniskillen, Fermanagh employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Food - Enniskillen - Enniskillen, Fermanagh
✨Tip Number 1
Get to know the company culture before your interview. M&S values individuality, so think about how your unique background can contribute to their team. Research their values and be ready to share how you align with them.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound genuine, not rehearsed. Use examples from your past experiences that showcase your leadership skills and customer service abilities.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-focused role like this. Make sure you look smart and professional, reflecting the standards of M&S.
✨Tip Number 4
After your interview, don’t forget to follow up with a thank-you email. It shows appreciation and keeps you on their radar. And remember, apply through our website for the best chance at landing that Shift Lead role!
We think you need these skills to ace Shift Lead - Food - Enniskillen - Enniskillen, Fermanagh
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and perspectives.
Tailor Your Application: Make sure to customise your application to match the Shift Lead role. Highlight your relevant skills and experiences that align with the job description, especially around leadership and customer service.
Show Your Passion: Express your enthusiasm for the role and M&S in your application. We love candidates who are excited about delivering great customer service and creating a positive team atmosphere!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Shift Lead role at M&S. Familiarise yourself with their operational processes, customer service standards, and how they prioritise teamwork. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and support your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to motivate others and create a positive atmosphere, as this aligns perfectly with M&S's values.
✨Emphasise Customer Service Excellence
M&S prides itself on great customer service, so be ready to discuss how you've handled customer feedback in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will demonstrate your commitment to putting customers first.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their expectations for the Shift Lead role, how they measure success, or what challenges the team currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
