At a Glance
- Tasks: Lead the development of a colleague engagement strategy and translate insights into actionable recommendations.
- Company: Join M&S, a forward-thinking retail leader committed to innovation and inclusivity.
- Benefits: Enjoy a 20% discount, competitive holidays, and tailored training from day one.
- Other info: Be part of a diverse team driving change in the retail industry.
- Why this job: Make a real impact by enhancing colleague engagement in a dynamic retail environment.
- Qualifications: Strong communication skills and experience in engagement strategies are essential.
The predicted salary is between 40500 - 49500 £ per year.
Description
This role can be based in either our Salford Quays Support Office or London Support Office.
What you’ll do
Your key accountabilities will include
- Lead the development and delivery of a clear, insight-led colleague engagement strategy aligned to M&S behaviours and transformation goals.
- Own and evolve our colleague listening approach, including surveys and listening sessions across all levels of the organisation, ensuring colleague voice is understood and acted upon.
- Translate engagement data, trends and feedback into clear insight, practical recommendations and prioritised actions for business areas and senior leaders.
- Work collaboratively with People Partnering teams, COEs, People Hub, Business Involvement Group, Internal Communications and external survey providers to bring engagement plans to life.
- Build leadership capability by helping leaders understand engagement insight, take meaningful action and keep local action plans relevant, visible and impactful.
Who you are
Your skills will include
- A strategic problem solver who can turn data, feedback and insight into clear stories, recommendations and action.
- Excellent communication, presentation and facilitation skills, with the ability to make complex insight simple, engaging and actionable.
- Strong business partner management and influencing skills, including confidence working with senior leaders and Exec-level partners.
- A strong understanding of engagement, culture, organisational effectiveness and change, ideally within a fast-paced retail or customer-led environment.
- Strong project management skills, attention to detail and confidence working with tools such as Excel, Power Point, Power BI and communications sites.
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day.
We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
- Here are just a few of the benefits that make working here even more rewarding:
- 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
- Competitive holiday allowance with the option to buy more
- Discretionary bonus schemes linked to your performance and ours
- Strong pension and life assurance to help plan for the future
- Tailored induction and training to support your development from day one
- Exclusive perks and savings through our M&S Choices portal
- Market-leading family policies, including parental, adoption and neonatal leave
- 24/7 wellbeing support, including virtual GP access and mental health services
- One paid volunteer day a year to support a cause that matters to you
- Everyone’s welcome
We are ambitious about the future of retail.
We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era.
We’re transforming how we work together and offering our most exciting opportunities yet.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers.
Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best.
We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.
This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-MW1 #LI-Hybrid #hybridrole
Engagement Lead employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Lead
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Marks & Spencer!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Marks & Spencer.
We think you need these skills to ace Engagement Lead
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Marks & Spencer. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Marks & Spencer and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Marks & Spencer. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Marks & Spencer's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Marks & Spencer
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Marks & Spencer.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Marks & Spencer will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Marks & Spencer and how you would contribute to adapting HR strategies.
