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- Tasks: Support and coach managers on employee relations policies via phone and Microsoft Teams.
- Company: Join M&S, a dynamic and inclusive retail leader committed to exceptional quality and service.
- Benefits: Enjoy a 20% discount, competitive holidays, and wellbeing support including a 24/7 Virtual GP.
- Why this job: Be part of a passionate team making a real impact in a rapidly changing environment.
- Qualifications: Strong organisational skills, excellent communication, and experience in employee relations are essential.
- Other info: M&S values diversity and offers tailored support throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
We know it’s our people make us who we are! Our colleagues are extraordinary, that’s why we have an outstanding and passionate People Hub Team to make sure we partner well with the business and collaborate as a function to deliver a brilliant people proposition. M&S is going through rapid change, and here in The People Hub it’s our time to really make an impact through Cloud technology with our new MyHR Oracle implementation. Your curiosity and dedication to prioritising people and the company will help you proactively anticipate and forecast to deliver efficient solutions for our colleagues and the business.
You will be telephone based using Microsoft Teams and our telephony system, spending your time supporting and coaching line managers and Business Involvement Group (BIG) Representatives. Providing high level advice and guidance to ensure risk to the business is understood and mitigated with regards to people management, policy and decision making while considering the overall commercial impact to the business. You’ll be managing your own case load, offering dedicated long-term absence support to line managers while promoting a positive Employee Relations environment, developing and coaching them with legal compliance and consistent best processes. You will also connect with HR People Partners, keeping them updated on your regionally assigned cases. To stay close to customers, our support teams are in the office four days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.
Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just that little bit more special:
- 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
- Competitive holiday entitlement with the potential to buy extra holiday days!
- A generous Defined Contribution Pension Scheme and Life Assurance.
- A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
- Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
- Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
- Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
- A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.
Your key accountabilities will include:
- Support and coach our Line Managers & BIG rep’s with people policy advice over the telephone.
- Provide support to our managers with all formal people policy related letters and reports.
- Build relationships with colleagues and business partners to enable you to constructively advise on options and risks.
- Support our managers with long term absence across a business area.
- Employee relations experience to enable you to provide people policy advice on a wide range of employee relations issues.
Your skills and experience will include:
- Be highly organised and able to manage multiple tasks at one time.
- Excellent excel skills to enable you to provide insight into regional people data and trends.
- Strong influencing skills.
- Excellent communication skills, both written and verbal, allowing you to easily build a connection with colleagues over the telephone.
Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you’d benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Employee Relations Policy Advisor - Salford, Greater Manchester employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Policy Advisor - Salford, Greater Manchester
✨Tip Number 1
Familiarise yourself with M&S's values and culture. Understanding their commitment to inclusivity and employee wellbeing will help you align your approach during interviews and discussions, showcasing how you can contribute to their People Hub Team.
✨Tip Number 2
Brush up on your knowledge of employee relations policies and best practices. Being able to discuss specific examples of how you've successfully navigated similar situations in the past will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former employees of M&S, especially those in HR or employee relations roles. They can provide valuable insights into the company’s expectations and culture, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss how you would use data to inform your decisions in the role. Given the emphasis on using Excel for insights into people data, being ready to talk about your analytical skills will set you apart from other candidates.
We think you need these skills to ace Employee Relations Policy Advisor - Salford, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee relations and policy advising. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people management and your ability to support line managers. Mention specific examples of how you've successfully navigated employee relations issues in the past.
Highlight Communication Skills: Since the role involves providing advice over the telephone, emphasise your excellent communication skills. Include examples of how you've effectively communicated complex information to colleagues or stakeholders.
Showcase Organisational Skills: Demonstrate your ability to manage multiple tasks by providing examples of how you've prioritised and organised your workload in previous roles. This is crucial for managing your own case load effectively.
How to prepare for a job interview at Marks & Spencer
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Employee Relations Policy Advisor. Familiarise yourself with the key accountabilities mentioned in the job description, such as supporting line managers and providing policy advice.
✨Showcase Your Communication Skills
Since the role involves a lot of telephone communication, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information in previous roles.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. You might want to share specific examples from your past experiences that highlight your organisational abilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in employee relations scenarios. Think about potential challenges you might face in the role and how you would approach them, especially regarding long-term absence support and policy compliance.
