Editor- Products

Fashion, Home & Beauty

Store

London Support Office

Location

London, Greater London

Contract type

Permanent

Position type

Full Time

Salary

Competitive + Benefits

Closing date: 5th December 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It\’s your background, abilities and differences that make you, uniquely you. And when you\’re part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

This role sits at the heart of shaping how M&S tells its product and brand stories. You\’ll lead the creation of a dynamic \’news desk\’ function—driving weekly buzz, crafting culturally resonant narratives, and embedding an editorial mindset across PR and Social Media. Acting as both storyteller and catalyst, you\’ll guide a shift in how teams think, talk, and write about our products, elevating consistency, quality, and impact

All the details

In this position, you will champion M&S\’s \’news desk\’ approach by leading product storytelling and composing weekly buzz moments in organic social and PR. You will build narratives grounded in newness, trends, brand values, and cultural insight. You\’ll promote a shift to a true brand-buzz culture by embedding an editorial perspective throughout the PR & Social Media team. This effort will elevate the way we develop and distribute content. Alongside this, you will guide product storytelling education across Marketing and wider Business Units, encouraging a cultural transformation in how we view, talk about, and present our products.

To stay close to customers, our support teams are in the office at least three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What\’s in it for you

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We\’re an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing exceptional quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• 20% colleague discount across all M&S products and many third-party brands (for you and a member of your household)
• Competitive holiday entitlement with the option to buy extra days
• Discretionary bonus schemes
• Defined Contribution Pension Scheme and Life Assurance
• Tailored induction and training programmes
• Perks and discounts via our M&S Choices portal
• Industry-leading parental, adoption, and neonatal policies
• 24/7 Virtual GP and wellbeing support
• Charity volunteer day

What you will be doing

Responsible for the culture, delivery, and education of compelling product and brand storytelling while serving as the guardian of consistency across the PR, Social Media, and Celebrity Ambassador team:

• As part of the PR function, work alongside the Heads of PR & Social Media and the Transformation Manager. Develop a framework and deliver a schedule of engaging, relevant, and distinctive product and brand stories that generate earned buzz via PR & Social Media.
• Take full responsibility for the story—build, research, and invent product and brand stories that connect with trends, cultural and seasonal moments, and distinctive M&S brand platforms. Work closely with PR, Social Media, and Celebrity Ambassador teams to transform these into engaging and effective content and media outreach.
• Partner with PR, Social Media, and Celebrity Ambassador teams to mentor and motivate outstanding copywriting in all aspects—media pitches, captions, influencer briefs, event briefs, speaker notes, etc. Act as the custodian of compelling copy to promote clarity, consistency, and efficiency.
• Act like an \’investigative journalist\’ by developing a framework and structure. Use internal and external sources to develop cultural and trend stories that resonate, including customer data, social media trends, sales data, external trend data, and search data.
• In close partnership with Business Units (designers, buyers, merchandisers) and other business areas, identify and compose strong product and trend stories that are recognizably M&S. We want customers to feel our \’Love That\’ brand line in all communications. You will be accountable for this in PR & Social Media output, ensuring stories are captivating, substantiated, and offer clear reasons to \’Love That\’.
• Improve all content opportunities to drive value—build positive relationships with .com, CRM, Corporate & Colleague Comms etc to identify and improve broader opportunities for content
• Be responsible for the \’upskilling and inspiration\’ in how our brand and products are perceived. Guide a cultural shift in how we approach and communicate about our products.

What you will need

• Experience as a journalist or in previous marketing content roles
• Outstanding and passionate writer who always puts the audience/customer at the heart (delivering real stories and real product information for real people)
• A proven track record in leading cultural change and a supreme passion for fashion, home and beauty
• Excellent knowledge of guideline copy across a breadth of customer marketing channels
• Resilient, robust and able to work at pace, with a growth mindset and the flexibility to build and grow this new role during a time of transformation
• Structured and organised—able to build and embed new processes and make them stick
• A standout colleague who can connect across the business and externally, building trusted, expert relationships with other teams
• Outstanding attention to detail and a dedication to excellence

Everyone\’s welcome

We\’re disrupting, innovating, and leading the industry into a more conscientious, inspiring digital era. M&S strives to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make change happen.

We\’re committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. If you need support or reasonable adjustments during the recruitment process, please let us know when completing your application.

#LI-Hybrid #LI-HM2

Our Support

Benefits

Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

How to Apply

Here\’s what to expect at each stage of the application process. This can change depending on the role you\’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We\’ll invite you to take part in an online assessment. This could be before or after your interview.

Interview

We\’ll invite you to join us for an interview. This could be remote or in person. Here, we\’ll ask you some role based technical questions and examine the behaviours we\’re looking for.

Decision

After we\’ve decided, we\’ll be in touch. If you\’ve been successful, we\’ll officially invite you to join the team and let you know the next steps.