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- Tasks: Lead the café team, ensuring excellent service and a vibrant atmosphere.
- Company: Join M&S, a welcoming and inclusive workplace that values individuality.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic café environment with a focus on teamwork and customer satisfaction.
- Why this job: Be a brand ambassador for delicious food and drinks while making customers feel valued.
- Qualifications: Passion for food, strong communication skills, and a team-oriented mindset.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, and services. We’re seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You’ll be a brand ambassador who’s ready to recommend and promote our delicious café menu. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Being digitally confident is essential. You’ll utilise our digital tools, such as our digital menus and in-store devices, to enhance the customer experience and ensure they get the products they want, when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive café environment, supporting and respecting your colleagues and our customers every day.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose of the Shift Lead role
To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager. Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager. Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
Shift Lead - Cafe - Craigleith Simply Food - Edinburgh, City Of Edinburgh employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Cafe - Craigleith Simply Food - Edinburgh, City Of Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at M&S. A personal recommendation can really make your application stand out.
✨Tip Number 2
Be ready for the interview! Research M&S and their café offerings so you can chat confidently about their products. Show them you’re not just passionate about food but also about being part of their team.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. M&S loves candidates who can demonstrate their commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles available, including the Shift Lead position at Craigleith Simply Food.
We think you need these skills to ace Shift Lead - Cafe - Craigleith Simply Food - Edinburgh, City Of Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for food and customer service shine through. We want to see how much you love what you do and how you can bring that energy to our café!
Be Specific: Use specific examples from your past experiences to highlight your skills. Whether it’s a time you went above and beyond for a customer or how you handled a busy shift, we want to hear about it!
Tailor Your Application: Make sure to tailor your application to the Shift Lead role. Highlight your leadership skills and how you can support the team in delivering exceptional service. We’re looking for someone who can step up and lead!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Make sure you brush up on the latest food and drink trends before your interview. Being able to chat confidently about M&S's offerings will show that you're genuinely interested and ready to be a brand ambassador.
✨Show Off Your Digital Skills
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools. Think of examples where you've used technology to enhance customer experiences or streamline operations.
✨Demonstrate Team Spirit
This role requires a strong team player, so come ready with examples of how you've supported colleagues in previous jobs. Highlight any experiences where you’ve contributed to creating an inclusive environment or helped resolve conflicts.
✨Flexibility is Key
Be ready to talk about how you've adapted to changing demands in past roles. Share specific instances where you’ve had to switch tasks quickly or take on new responsibilities to meet customer needs.