Designate Store Manager - Norwich Area

We’re looking for a Store Manager to lead the full operation of one of our stores, setting the pace in a fast-changing retail environment. You’ll deliver against the retail plan, inspire high-performing teams, and create a store where customers love to shop and colleagues are proud to work. This is a role for resilient, commercial leaders who bring clarity, accountability, and ambition to every part of the operation – from standards and service to profit and people.

Your key accountabilities will include:

• Lead the delivery of the retail plan across the store, driving commercial, operational, and people performance.
• Set the strategy and direction for the store, ensuring clarity and accountability at every level.
• Own the change agenda, landing transformation initiatives with pace and impact.
• Build a high-performance culture through coaching, talent development, and engagement.
• Use data and insight to make confident decisions that drive profit, improve service, and boost efficiency.

Your skills and experience will include:

• Proven experience leading large teams in a fast-paced retail environment.
• Strong commercial acumen and ability to deliver across all areas of store performance.
• Clear, direct communicator with the courage to make tough decisions and bring colleagues with you.
• Skilled in planning, performance management, and resilience under pressure.
• Confident using digital tools and data to make decisions and coach others to do the same.

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation.
• Competitive holiday allowance with the option to buy more.
• Strong pension and life assurance to help plan for the future.
• Tailored induction and training to support your development from day one.
• Exclusive perks and savings through our M&S Choices portal.
• Market-leading family policies, including parental, adoption and neonatal leave.
• 24/7 wellbeing support, including virtual GP access and mental health services.
• One paid volunteer day a year to support a cause that matters to you.

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application.