At a Glance
- Tasks: Assist customers with travel money services and ensure a smooth experience.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Be part of a team that values diversity and personal growth.
- Why this job: Make a real impact while learning in a dynamic retail setting.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Sunday: 12:30-18:00
- Friday: 14:00-22:00
- Saturday: 13:00-21:00
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – asks why the company does things the way it does and suggests improvements.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reactions for the team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- M&S Bank
- Travel Money support team
- BIG
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Experience Assistant - Travel Money (Flexible Hours) employer: Marks & Spencer
Marks & Spencer is an exceptional employer that prioritises inclusivity and employee growth, making it a fantastic place for those looking to thrive in the retail sector. With flexible working hours and a commitment to personal development, employees are encouraged to take ownership of their roles while contributing to a dynamic and supportive work culture. Join us in shaping a greener, more inspiring future in retail, where your contributions truly matter.
