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- Tasks: Support customers and keep the store running smoothly behind the scenes.
- Company: Join M&S, a leader in retail innovation and customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a dynamic team that makes shopping enjoyable for everyone.
- Qualifications: Strong customer service skills and a willingness to learn.
- Other info: Inclusive workplace with a commitment to diversity and flexible working.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Week 1: Tuesday: 1400-2200
- Saturday: 1400-2200
- Week 2: Tuesday: 1400-2200
- Saturday: 1400-2200
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail. Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store. Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving. This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
About Us
M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.
About the Team
The sweeping innovations we’re rolling out at M&S will define a new era of retail. And we want you to help us introduce them to our customers. There’s never been a more exciting time to join M&S! We’ve embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world – and surprising every single customer with reasons to shop in our stores and online - day in, day out. By embracing our digital tools to enhance the customer experience and remaining adaptable – both to the needs of our customers and our retail business – you’ll live and breathe our approach to sales and service and will ensure every time is just as special as the next.
Customer Assistant - Warehouse Operative - Mumbles employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Mumbles
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of a Customer Assistant. Remember, they want to see your enthusiasm and how you can contribute to keeping things running smoothly.
✨Tip Number 3
Show off your flexibility! Be ready to discuss times when you've adapted to changing situations or worked under pressure. M&S is looking for team players who can keep up with the fast-paced environment, so share examples that highlight your ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Mumbles
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to roll up your sleeves to keep things running smoothly in our warehouse.
Be Specific About Your Skills: Highlight any relevant experience you have, especially with stock management or customer service. We love seeing examples of how you've used digital tools or worked as part of a team to achieve great results.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and capabilities mentioned in the job description. Show us how your skills align with what we're looking for at M&S!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Marks & Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant - Warehouse Operative. Familiarise yourself with the tasks like stock management and customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Flexibility
Since flexibility is vital in this role, be prepared to discuss how you've adapted to changing situations in the past. Share specific examples where you’ve successfully managed unexpected challenges or shifts in workload.
✨Emphasise Teamwork
This position requires being a team player, so highlight your experience working collaboratively. Talk about how you’ve supported colleagues in previous roles and how you can contribute to a positive team environment at M&S.
✨Be Digitally Savvy
As digital confidence is essential, be ready to discuss any relevant tools or software you’ve used in past jobs. Mention how you’ve leveraged technology to improve efficiency or enhance customer service, showing that you’re up to speed with modern retail practices.
