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- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly by managing deliveries and stock.
- Company: M&S is a leading retailer committed to inclusivity and sustainability in the retail industry.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Why this job: Be part of a dynamic team that values individuality and delivers exceptional customer experiences.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence are essential.
- Other info: We promote a culture of feedback and continuous improvement, welcoming diverse backgrounds.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
Work Pattern:
- Monday: 04:00 - 11:30
- Tuesday: 04:00 - 11:30
- Saturday: 04:00 - 11:30
- Sunday: 05:30 - 13:00
- Friday: 04:00 - 11:30
This job role involves operating mechanical equipment and very early mornings as relevant to the job role. This means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers. You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving. Being digitally confident is essential. You’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be. Being a team player is crucial. You’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment. Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operations - Matlock Simply Foods - Matlock, Derbyshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operations - Matlock Simply Foods - Matlock, Derbyshire
✨Tip Number 1
Familiarise yourself with the operations of a warehouse environment. Understanding the basics of stock management and delivery processes will give you an edge during interviews, showing that you're proactive and knowledgeable about the role.
✨Tip Number 2
Highlight your teamwork skills. Since this role requires close collaboration with colleagues, be prepared to share examples of how you've successfully worked in teams in the past, demonstrating your ability to contribute positively to a group dynamic.
✨Tip Number 3
Showcase your adaptability. Be ready to discuss situations where you've had to adjust quickly to changing circumstances or tasks, as flexibility is key in a fast-paced warehouse setting like this one.
✨Tip Number 4
Emphasise your customer service mindset. Even though this role is behind the scenes, being able to articulate how your work impacts the customer experience can set you apart, as M&S values individuals who prioritise customer satisfaction.
We think you need these skills to ace Customer Assistant - Warehouse Operations - Matlock Simply Foods - Matlock, Derbyshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or warehouse operations. Use specific examples to demonstrate your ability to work efficiently and as part of a team.
Showcase Digital Skills: Since being digitally confident is essential for this role, mention any relevant digital tools or systems you have used in past jobs. This could include inventory management systems or point-of-sale software.
Express Flexibility and Adaptability: Make sure to convey your willingness to adapt to changing situations and tasks. Provide examples of how you've successfully managed multiple responsibilities or adjusted to new challenges in previous roles.
How to prepare for a job interview at Marks & Spencer
✨Show Your Customer Service Skills
As a Customer Assistant, you'll need to demonstrate high levels of customer service. Prepare examples from your past experiences where you went above and beyond for a customer, showcasing your ability to engage and understand their needs.
✨Highlight Your Teamwork Experience
This role requires working closely with colleagues. Be ready to discuss times when you collaborated effectively in a team setting, emphasising your adaptability and how you contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since the job involves using digital tools for stock management and tracking deliveries, be prepared to talk about your experience with technology. Mention any relevant systems you've used and how comfortable you are with learning new digital tools.
✨Emphasise Flexibility and Adaptability
The role demands flexibility in handling various operational tasks. Share examples of how you've successfully adapted to changing situations in previous jobs, highlighting your ability to manage workload efficiently.
