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For Companies At a Glance
- Tasks: Assist customers with travel money needs and provide excellent service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the go-to expert for customers before their adventures and make a real difference.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1
- Sun - 11:00 - 17:00
- Tue - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 13:00 - 19:00
- Mon - 08:00 - 14:00
- Thu - 08:00 - 14:00
- Fri - 12:00 - 18:00
- Sat - 13:00 - 19:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Norwich employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Norwich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or provide excellent service. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be ready to showcase your digital skills! Since being digitally confident is key, brush up on any tools or software you might use in the role. Show us you can handle transactions like a pro!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at M&S.
We think you need these skills to ace Customer Assistant - Travel Money - Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Customer Assistant role. Highlight your experience in delivering brilliant service and any relevant skills that match what we’re looking for. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Assistant in Travel Money. Familiarise yourself with the products and services offered, as well as the importance of accuracy and compliance. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about connecting with customers, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you kept calm under pressure or made a customer's experience personal and effortless.
✨Demonstrate Digital Confidence
As you'll be using digital tools for transactions and checking rates, be prepared to discuss your experience with technology. If you have any examples of how you've used digital tools to enhance customer service, make sure to mention them!
✨Emphasise Teamwork and Flexibility
This role requires collaboration and adaptability. Be ready to talk about times when you've worked well in a team or adapted to changing priorities. Highlighting your ability to support colleagues and maintain high standards will show that you're a great fit for their team.