At a Glance
- Tasks: Assist customers with travel money needs and provide exceptional service.
- Company: Join a leading retail brand known for its customer-first approach.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team environment with a focus on collaboration and support.
- Why this job: Be the go-to expert for customers' travel money needs and make their journeys smoother.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 10 - 12 € per hour.
Work Pattern
- Sunday: 10:30 – 18:30
- Monday: 08:00 – 18:00
- Wednesday: 08:00 – 18:00
- Thursday: 13:00 – 18:00
- Friday: 08:00 – 18:00
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure.
You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless. Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels.
Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business. At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time.
Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others. Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service.
If you’re curious, detail-driven, and passionate about delivering great service, this role is for you. Take Your Marks and apply today.
Customer Assistant - Travel Money - Ipswich employer: Marks & Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Ipswich location provides a supportive environment where employees can grow their skills in the Travel Money sector while enjoying flexible working hours and a commitment to excellence in service. Join us to be part of a team that prioritises personal development and delivers outstanding experiences for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Travel Money - Ipswich
✨Tip Number 1
Get to know the company! Research M&S and their Travel Money services. Understanding their values and what they stand for will help you connect with the team during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to handle pressure and deliver brilliant service. Role-playing with a friend can really help you nail this.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with common tools used in travel money transactions, so you can show off your tech-savviness when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team!
We think you need these skills to ace Customer Assistant - Travel Money - Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in customer service. We want to see how you've connected with customers and provided them with brilliant service in the past.
Be Detail-Driven:Since accuracy is key in this role, pay attention to the details in your application. Double-check for any typos or errors, and ensure that your skills align with what we’re looking for in a Customer Assistant.
Demonstrate Digital Confidence:Mention any experience you have with digital tools or technology. We’re looking for someone who can quickly adapt to our systems, so let us know how you’ve used tech to enhance customer experiences before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks & Spencer
✨Know Your Stuff
Make sure you understand the Travel Money services and products inside out. Familiarise yourself with current exchange rates, common customer queries, and the importance of accuracy in transactions. This will show your potential employer that you're not just interested in the role but also prepared to be a trusted expert.
✨Showcase Your People Skills
Since this role is all about connecting with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Be ready to share how you keep calm under pressure and make every interaction feel personal and effortless.
✨Demonstrate Digital Confidence
As you'll be using digital tools for transactions, brush up on any relevant technology or software. If you have experience with similar systems, mention it! Showing that you're comfortable with tech will give you an edge in the interview.
✨Emphasise Teamwork and Flexibility
Prepare to discuss how you work well in a team and adapt to changing priorities. Share specific examples of how you've supported colleagues or contributed to a positive team environment. This will highlight your ability to thrive in a dynamic setting like M&S.
