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For Companies At a Glance
- Tasks: Assist customers with Travel Money services and ensure a top-notch experience.
- Company: Join M&S, a diverse and inclusive company that values individuality.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a team that champions customer service and continuous improvement.
- Qualifications: Must be 18 or older; strong communication skills and a passion for customer service required.
- Other info: Hybrid role with both admin and in-store responsibilities.
The predicted salary is between 24000 - 36000 £ per year.
Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.
This role is a hybrid role working in both the Admin and In-store Bureau.
Work Pattern
- Saturday: 06:00-13:00
- Sunday: 06:00-13:00
- Monday: 06:00-10:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time.
Key Accountabilities
- Demonstrate a genuine interest in your customers and build good relationships.
- Serve our customers efficiently and brilliantly well.
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence.
- Own your own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services to help our customers.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and the part you play.
- Complete all Travel Money tasks with pace, accuracy and in line with procedures.
- Follow safe, legal and financial crime working practices.
Key Capabilities
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo.
- Effective at communicating; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges, recovering quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience
- Contributing to store profitability.
- Work to get things done right first time within timescales.
- Comprehensive knowledge of Travel Money channels.
- Good level of product knowledge and other services.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities to delight.
- Adapting to change.
- Flexible and able to learn quickly.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- M&S Bank
- Travel Money support team
Customer Assistant - Travel Money - Hedge End - Hedge End, Hampshire employer: Marks & Spencer
Contact Detail:
Marks & Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Hedge End - Hedge End, Hampshire
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to individuality and customer experience will help you align your approach during interviews and interactions.
✨Tip Number 2
Brush up on your knowledge of Travel Money services. Being able to discuss current trends, products, and customer needs in this area will demonstrate your enthusiasm and readiness for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves engaging with customers and colleagues, being able to convey information clearly and build rapport will be crucial in making a positive impression.
✨Tip Number 4
Show your adaptability and willingness to learn. M&S values employees who can cope with change and are open to feedback, so be prepared to share examples of how you've successfully navigated challenges in the past.
We think you need these skills to ace Customer Assistant - Travel Money - Hedge End - Hedge End, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your genuine interest in customer service and your ability to build relationships. Use specific examples from your past experiences to demonstrate your skills and commitment to delivering excellent service.
Highlight Relevant Experience: Make sure to include any previous experience in retail or customer service roles. Emphasise your ability to work efficiently, manage tasks, and engage with customers effectively, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important qualities for this position.
How to prepare for a job interview at Marks & Spencer
✨Show Genuine Interest in Customers
Demonstrate your ability to connect with customers by sharing examples of how you've built relationships in previous roles. Highlight your understanding of customer needs and how you can enhance their experience.
✨Know Your Products
Familiarise yourself with the Travel Money services offered by M&S. Be prepared to discuss how you would recommend products based on customer needs, showcasing your product knowledge and sales skills.
✨Emphasise Teamwork and Communication
Discuss your experience working in teams and how you effectively communicate with colleagues. Mention any instances where you’ve shared feedback or supported others, as this aligns with the role's emphasis on collaboration.
✨Be Open to Feedback
Prepare to talk about how you handle feedback and use it for personal development. Share examples of how you've adapted your approach based on constructive criticism, demonstrating your willingness to learn and grow.
